I had the worst experience with this company. I ordered from them online. Three weeks later, no order and no information about when I would get my order. I called in and was told that I "may get my order in 2 weeks or so". I asked Brian to find out more information by calling his distributor and he tried to tell me that it was impossible to call his distributor to find out when he would be getting the order in - that they wouldn't be able to tell him whether or not his order had shipped yet. \t\n\t\nHe acted very irate, irrational and rudely to me. When I asked to speak to his boss, he told me that he's the manager and that he was going to cancel my order and then he hung up on me. ...read more

This is by far the most efficient company I have experienced in years. I ordered three of the same item, one was back ordered and they provided me with the option of cancelling my order for any back-ordered items. I was informed when the items were back in stock and I received them in just a few days at no cost. \t\n\t\nI am extremely satisfied with my purchase and I will be doing business with them again! ...read more

I ordered a couple parts and noticed I placed the order for the wrong threading on one of them. A quick call had the issue corrected and was answered immediately. Getting a real person on the phone is usually a hassle with most online dealers, not so with Impact. ...read more