By thoughtful customer at Citysearch December 28, 2011
I have been shopping at Video Magic for over 20 Years and I have never had any problems at this store . I do agree that some of the prices are a little high, but it they have it all , and they offer discounts if your purchase is over 40.00 . And they have some products reduced to half price , so just shop around in there and you will find something you will like and can afford . And the selection of novelties that they have is amazing . They also have a large selection of dvds , and they reasonably priced . I really like the fact that they are finally getting some plus size outfits in . This is the oldest adult store in Greenville , SC . They have adult arcade , so you can watch dvds there . And the staff has always been helpful with me and my girlfriends . SO CHECK THEM OUT .YOU WONT BE DISAPPOINTED ... SIGNED A VERY SATISFIED CUSTOMER .. ...read more
By hicksand at Citysearch November 12, 2011
4 weeks after Frazor Electronics had picked up my TV LG Smart TV (warranty claim arranged through Jeff Lynch), I received a call on Monday morning telling me that my TV was ready to be delivered. I was not able to get away from work & would only be available on Wednesday afternoon for the latest delivery they were prepared to do. I left work 2 hours early to be there for them for a 4:30pm delivery. At 4:50pm, & with no sign of Frazor, I called the number I had been called by on Monday. It went straight to voice mail. I left a message saying I was waiting on them. At 5:10pm Jerry called me back telling me that I shouldn't call him on his personal cellphone, that he had missed my delivery, was on his way home & that he couldn't help that he had missed me. I asked why he hadn't called & all he basically said was if I have a problem then I must call the store & speak with Randy. \t\n\t\nI called the store immediately & spoke with a gentleman. He took my details & said he would get Randy to call me. I hadn't heard from Randy by 10:30am on Thursday so I called the store. I spoke with the same gentleman I had spoken with the night before & he told me that he had told Randy about my issue & that Randy was "taking care of it". I told him I wanted to speak with Randy. He told me that my TV was "on the truck" & would be delivered today. When I asked what time it would be delivered he couldn't tell me. I hadn't received any notification about a delivery so asked him to get Randy to call me. Randy called me back around 2:30pm. I couldn't take the call but the voice message said something along the lines of "heard about your issue ... we're only human ... call me between 9am & 9:30am". I called back Friday morning at exactly 9am. Randy listened to me at first but then tried brushing my frustration aside. I asked about Wednesday's delivery & then about the fact that my TV had been "on the truck" all day yesterday & he told me that I was wrong & that it was never on the truck. I told him that his colleague had told me that it was & that there was clearly disorganization in his store.\t\n\t\nHe then became very obnoxious telling me that he won't have me mouthing off about his store & cussing at him. I had never cussed at him! He told me that I should be professional & didn't understand what the big deal was. I told him that I had taken 2 hours out of my day on Wednesday, had been stood up, that I was very frustrated & that I was being very professional. He said all we want to do is get your TV to you & then never have to deal with you again & that you can do whatever you want. I told him that his customer service was terrible & that I was very frustrated by the inefficiency of his store (4 week repair & the delivery issues). He again said do whatever you want to do, just tell us when to deliver. I asked when he would be able to & he said "I don't know ... maybe 3 'o clock". I told him again that I worked & that I was not able to leave my office at 3pm. I told him I needed him to deliver at 6pm. He told me that he finishes early on a Friday & wasn't prepared to deliver late. I told him that after everything, I thought that was the least he could do. He refused & said he was busy. Knowing that the previous "latest delivery" was 4:30pm I again agreed I would leave work about 2 hours early to be here for the delivery. Jerry was here at 4:30pm & returned my TV.\t\n Jerry's lackadaisical attitude about missing me on Wednesday frustrated me. Randy's completely unprofessional response to a customer's complaint, & complete unwillingness to want to remedy the situation (putting himself out this time by arranging a late delivery which suited me would have gone a long way) & merely saying "we're only human" made me want to share this with everyone.\t\n\t\nDO NOT USE FRAZOR ELECTRONICS! You will be frustrated. Randy had absolutely no customer focus & had no problem telling me to do what I want. So, I really want everyone to know: DO NOT USE FRAZOR ELECTRONICS!\t\n ...read more
By blutoinsc at Citysearch August 11, 2011
I recently purchased a 43"" Samsung Plasma TV from Jeff Lynch Appliance in Greenville and had a problem with it in the first few months. Jeff Lynch directed me to Frazor Electronics, so I dropped it off on 7/26/11 with a special repair order receipt from JL. I was told they would call me in a few days to let me know problem and then they would order parts to fix it, fully under warranty since it was brand new. They said it should be a week and a half total to fix. \t\n\t\nMy fault for not checking on it sooner, but I called today 8/11/11 to check and see the progress of the repair and if it was done. The man who answered the phone didn ...read more
Buying a lens cleaning disk for a personal CD and DVD player is the best way to keep the device running properly. The disk has tiny brushes that clean the lens while the disk spins in the player. The disk can be used once a week or after the device starts skipping when it plays a CD or DVD. ...read more
Electronic waste contains a number of dangerous chemicals that pose a threat to human health and the environment. Instead of throwing them away, give electronics that can still be used to others or dispose of broken items by contacting responsible recycling companies. ...read more
