I have been shopping at Video Magic for over 20 Years and I have never had any problems at this store . I do agree that some of the prices are a little high, but it they have it all , and they offer discounts if your purchase is over 40.00 . And they have some products reduced to half price , so just shop around in there and you will find something you will like and can afford . And the selection of novelties that they have is amazing . They also have a large selection of dvds , and they reasonably priced . I really like the fact that they are finally getting some plus size outfits in . This is the oldest adult store in Greenville , SC . They have adult arcade , so you can watch dvds there . And the staff has always been helpful with me and my girlfriends . SO CHECK THEM OUT .YOU WONT BE DISAPPOINTED ... SIGNED A VERY SATISFIED CUSTOMER .. ...read more

4 weeks after Frazor Electronics had picked up my TV LG Smart TV (warranty claim arranged through Jeff Lynch), I received a call on Monday morning telling me that my TV was ready to be delivered. I was not able to get away from work & would only be available on Wednesday afternoon for the latest delivery they were prepared to do. I left work 2 hours early to be there for them for a 4:30pm delivery. At 4:50pm, & with no sign of Frazor, I called the number I had been called by on Monday. It went straight to voice mail. I left a message saying I was waiting on them. At 5:10pm Jerry called me back telling me that I shouldn't call him on his personal cellphone, that he had missed my delivery, was on his way home & that he couldn't help that he had missed me. I asked why he hadn't called & all he basically said was if I have a problem then I must call the store & speak with Randy. \t\n\t\nI called the store immediately & spoke with a gentleman. He took my details & said he would get Randy to call me. I hadn't heard from Randy by 10:30am on Thursday so I called the store. I spoke with the same gentleman I had spoken with the night before & he told me that he had told Randy about my issue & that Randy was "taking care of it". I told him I wanted to speak with Randy. He told me that my TV was "on the truck" & would be delivered today. When I asked what time it would be delivered he couldn't tell me. I hadn't received any notification about a delivery so asked him to get Randy to call me. Randy called me back around 2:30pm. I couldn't take the call but the voice message said something along the lines of "heard about your issue ... we're only human ... call me between 9am & 9:30am". I called back Friday morning at exactly 9am. Randy listened to me at first but then tried brushing my frustration aside. I asked about Wednesday's delivery & then about the fact that my TV had been "on the truck" all day yesterday & he told me that I was wrong & that it was never on the truck. I told him that his colleague had told me that it was & that there was clearly disorganization in his store.\t\n\t\nHe then became very obnoxious telling me that he won't have me mouthing off about his store & cussing at him. I had never cussed at him! He told me that I should be professional & didn't understand what the big deal was. I told him that I had taken 2 hours out of my day on Wednesday, had been stood up, that I was very frustrated & that I was being very professional. He said all we want to do is get your TV to you & then never have to deal with you again & that you can do whatever you want. I told him that his customer service was terrible & that I was very frustrated by the inefficiency of his store (4 week repair & the delivery issues). He again said do whatever you want to do, just tell us when to deliver. I asked when he would be able to & he said "I don't know ... maybe 3 'o clock". I told him again that I worked & that I was not able to leave my office at 3pm. I told him I needed him to deliver at 6pm. He told me that he finishes early on a Friday & wasn't prepared to deliver late. I told him that after everything, I thought that was the least he could do. He refused & said he was busy. Knowing that the previous "latest delivery" was 4:30pm I again agreed I would leave work about 2 hours early to be here for the delivery. Jerry was here at 4:30pm & returned my TV.\t\n Jerry's lackadaisical attitude about missing me on Wednesday frustrated me. Randy's completely unprofessional response to a customer's complaint, & complete unwillingness to want to remedy the situation (putting himself out this time by arranging a late delivery which suited me would have gone a long way) & merely saying "we're only human" made me want to share this with everyone.\t\n\t\nDO NOT USE FRAZOR ELECTRONICS! You will be frustrated. Randy had absolutely no customer focus & had no problem telling me to do what I want. So, I really want everyone to know: DO NOT USE FRAZOR ELECTRONICS!\t\n ...read more

I recently purchased a 43"" Samsung Plasma TV from Jeff Lynch Appliance in Greenville and had a problem with it in the first few months. Jeff Lynch directed me to Frazor Electronics, so I dropped it off on 7/26/11 with a special repair order receipt from JL. I was told they would call me in a few days to let me know problem and then they would order parts to fix it, fully under warranty since it was brand new. They said it should be a week and a half total to fix. \t\n\t\nMy fault for not checking on it sooner, but I called today 8/11/11 to check and see the progress of the repair and if it was done. The man who answered the phone didn ...read more

I had been in to speak with a Geek Squad rep and was given instructions to correct sleeping lock-up problem with my HP notebook. Weeks later, same problem but when I tried instructions no cigar. I thought perhaps I had key strokes wrong so I called the store number. After being told if I knew my party"s extension i could be connected immediately I was routed to GS number by automated system ( I had no extension number and no prompt offered any). There I was told via recording there were 4 calls ahead of me but I would be helped ASAP. After 47 minutes of lame music and cheerful chirping by a recorded sprite the phone finally began to ring the extension. It rang exactly 2 times and went dead. I called back and choose the sales rep option, Guess what? There were 4 calls ahead of me but I would be connected ASAP!!! No way was I going through another 47 minute wait so I called the national customer service number to get the correct extensions-for the Geek Squad and the general manager. Well believe it or not they don't have them. I was told I would have to just call and wait on hold or drive to the store and ask for the correct extensions. I was FURIOUS!!!! I was transferred to the complaint department who tried very hard to help me. They had no info re extensions but said they would call them themselves and get the numbers and call me back. They called but had been put on hold and then they were cut off !!! (Ain't life sweet?) The Complaint Dept representative said felt sure something bad was wrong with the phones. He further said he was not supposed to tell customers extension numbers but he would for me since I had been struggling with this for over 2 hours. I thanked him, and redialed the store. No ring. Dead silence. When I go to this place again i'm going to let them hold something for sure. Sorry I can give lower than an "EH" like maybe a "Yuck" with an F. ...read more

Place is dirty. They do not have a theatre as they claim. Clerks are rude. Not worth your gas money. ...read more

My husband and I went there one evening. I had called before we left our house to ask the clerk if they had a movie theatre and booths with glory holes….I was told yes to both of these. When we arrived my husband was talking to one of the clerks and was told by the clerk that there was NO theatre but did have booths some with glory holes. I told the clerk that I had just called spoke to one of them and I was told there was a movie theatre. Video Magic considers the little screen (13x10) in the booths a movie theatre. My guess is that they tell you this to lure you into the place. The floors are covered in filth. I had discovered that while you’re in the booth, the employees and friends will enter the booth next to you and begin taking pictures with their cell phones. Place is filthy, clerks are rude smart a!# punks. Much NICER & classier place in Gastonia NC. Worth the drive! ...read more

Went to best buy and bought a Pair of out door speakers and a video game disk. Checked out at the cashier, tucked the "best buy bagged" video game under my arm, picked up the large speaker box with reciept in hand and proceeded towards the door. Half way to the door someone yells halt and the security dork all but frisks me right there by the door. All because he sees a "best buy bag" under my arm. There were better ways to handle this with out assuming i had done something wrong. Forget these people. ...read more

I made an appointment 2 weeks in advance with Frazor Electronics to have a technician come out to repair a wide-screen TV. I explained that it was in my storage building but that there was in fact power and light available. I spoke directly with the technician and I explained this to him because he needed to know that I had to input the code to get him in. I left work an hour and forty-five minutes early to meet him. He was scheduled to be there at 4 pm. I arrived at 10 minutes to 4. I waited for an hour then called the shop. The lady said that he was probably just running late on a previous call, but that she would call him and find out. She verified my phone number but never called me back. I waited another hour then called them back again. This time I got the answering machine. I left a message stating that I was still there waiting but could not wait much longer. No return call. I waited until 6:15 then finally gave up and went home. I sat in the parking lot and waited for 2 hours and 15 minutes for the technician without so much as a call and he never showed up. I might have waited longer if he had just called. It's now the next day and they have had time to open. Still no call. I'm not sure how one stays in business operating that way. At this point I'm done with them. In my opinion anyone needing a TV repaired , or any other electronics for that matter, should seriously consider using a different company. ...read more

Pintech Drums are amazing they trigger perfeclty and best of all my wife doesnt get mad at me for playing my drums in the house, i just hook up my headphones and she cant hear a thing....i reccomend these drums to all drummers, i love that they are all american made and i would never play on any other electronic drum kit.... ...read more