I would give them zero stars if it was possible. Horrible "customer service" even though they have a virtual monopoly on service, avoid it all costs if possible. ...read more

I have Never been treated like this in my life, so insulted. They called my start yelling for no reason and hung up the phone, it is crazy,,,,. They want to fit a lot of people in small van so they start making the pick up time earlier and earlier to fit their convenience. They are extremely expansive, the airline ticket costs less than their service, another company should open yal at you ...read more

Do not use this company! They are good about taking reservations but don't deliver the service. Myself and a friend had a reservation for a pickup at 11:30pm to take us to our hotel. When confirming the reservation they left a very unprofessional voicemail in which they were more than a bit rude. That could have been forgiven but despite confirming the reservation a few hours prior their driver actually showed up 1/2 hour early, waited for 10 minutes and then left. So by the time we arrived for the pickup the driver was completely gone. As this was a late night pick-up nobody answered at any of the phone numbers provided. My friend and I had to take a dangerous 4.5 MILE walk in the middle of the night to get back to our hotel as no taxis were available (the whole reason for reserving a shuttle). Despite emailing and calling they never even had the professional courtesy to call or email me back to apologize for their complete failure to deliver the agreed to service. ...read more