By Melissa S July 07, 2016
Let me give this car wash center a five out of five star rating based on the level of service they offer and the quality of customer service. ...read more
By Anonymous September 28, 2014
Do not take your car to Brookdale Car Wash. This place is run by cheats and scam artists who will rip you off. They will overcharge you to wash your car and then top it off by not performIng the services for which they are overcharging you. I drive a Prius C. This is the smaller model Prius and it is one of the smallest cars sold in America. The Prius C has 87 cu ft of passenger volume and 17 cu ft of cargo volume. Compare that to a Chevy Impala which has 105 cu ft of passenger volume alone. Or a Toyota Camry which has 103 cu ft. I took my Prius C to Brookdale Car Wash on Friday, September 26. The service attendant circled the Truck/SUV/Oversized Vehicle price to wash my Prius. I showed this to the attendant and smiling said, "I think you made a mistake here." He replied that it wasn't a mistake and that they charge the Oversized price for all hatchback cars. Huh? I wasn't charged this price the last time I had my Prius C washed at Brookdale Car Wash. In fact, I don't remember ever being charged extra to have my hatchback Prius washed here before. I went inside and asked the cashier about the policy of charging more to wash hatchbacks and asked when the policy started. She Replied she was new and didn't know (but she could show off her newly painted nails to customers). She said I could speak to a manager if I liked and paged the managers on duty. After waiting several minutes, one of the managers (Mike?) appeared. I asked him why I was being charged the Oversized Vehicle price for my tiny Prius C. He said my car is a hatchback and Brookdale Car Wash charges extra for hatchbacks. I asked him when this policy went into effect as I couldn't recall being charged this price before. He said last year. I then asked if it made sense to charge more to wash my Prius C which is smaller than the Chevy Impala and Toyota Camry currently being worked on the drying bay. He said hatchback customers expect that the cargo area will be vacuumed. This is extra work and justifies the need for the extra charge. I said that didn't make sense and asked why attendants simply don't ask customers if they want their cargo area vacuumed. If they do, charge more. If don't, charge the normal price. He said that the policy at Brookdale Carwash is to vacuum the cargo area of all hatchbacks and to thus charge more for washing hatchbacks no matter the hatchback's size. Fine. I wasn't getting anywhere and I didn't want to make a scene. When I picked up my Prius C, the workmanship was shoddy at best. Dust still covered the radio faceplate and instrument panel. Dog hair was still on the dashboard and seats. When I pulled out of the drying bay and into the sunlight, the windows were smudged and streaked. And for the coup de grace, when I got home I checked the cargo area and IT HAD NOT BEEN TOUCHED! The dog hair and straw wrapper that were on the carpet of the cargo area when I dropped it off were still in the cargo area! This isn't shoddy workmanship. This is fraud. This is a ripoff. Brookdale Car Wash is run by cheats and scam artists. Do not take your car to Brookdale Car Wash. ...read more
By SahraElmi March 13, 2014
Liars and they cheat you out of your money.Also they tell you one thing and do another thing! Very rude manager and also their employees. No respect for customers! They do the same service you can get done at a gas station for way less money! ...read more
Car washes are an excellent way to raise money. Charity car washes are wonderful ideas that will get the entire community involved in a worthy project. For success, plan your car wash like an assembly line. Rotate people when necessary. Have someone in charge. Plan your event down to the last detail. ... ...read more
Before buying a new or used vehicle, it is important to make an educated decision. One way to do that is to locate both professional and consumer reviews. Professional reviews will inform you of the pros and cons according to industry experts. On the other hand, consumer auto reviews give you the opin... ...read more