By AdeleT at Citysearch March 23, 2012
I highly recommend Luna's Day Spa for threading. This is great for those with sensitive skin. The staff is always friendly and the atmosphere very relaxing. ...read more
By jenniz at Citysearch October 06, 2011
I purchased two laser packages for use at Luna's Medi Spa; one for my bikini line and one for my underarms. I have gone to two of the three appointments and have had a terrible experiences both times.\t\n\t\nWhen I scheduled my first appointment over the phone, I wasn't given ANY information on prep for the treated areas. I was told the bikini treatment would be applied one inch within my underwear line. At no point did the office ever contact me to remind me of my appointment nor did I receive any information via email or mail. Luckily, I remembered my appointment date and did have the common sense to shave the areas to be treated.\t\n\t\nWhen I visited the spa for my first appointment the technician began the session by making fun of a previous client who "had failed to shave his back, due to the fact he was getting a divorce." I found this extremely unprofessional and uncomfortable. \t\n\t\nThe laser used at both of my sessions was outdated. It did not have a refrigerated/cool tip, so the procedure was quite painful. To minimize the pain a small mobile fan was directed at my armpits and groin. I wasn't given any disposable underwear to wear during the procedure, which is standard procedure. The gel used, and water which was applied using paper towels of all things, after the treatment both dripped down onto my clothing and underwear; neither of which I was told to remove. I question the sanitary of both. 1) I left with a huge wet spot on my dress, looking like I had urinated on myself. 2) If none of the clients are removing their underwear, how is the machine and table kept clean?\t\n\t\nAlso after my first appointment it seemed as though the laser was not used within my underwear line. But I thought maybe it was just too early to tell what the results would be.\t\n\t\nBefore my second appointment, I visited the spa's website to learn more about their business. The website stated, "No local anesthesia or pain medication is typically required; however, some patients may prefer to use a topical anesthetic when sensitive areas are treated." After reading this I called the office and requested the topical anesthetic. I was told over the phone that it would cost $10 per area and that I'd need to arrive 30 minutes early for the lotion to work.\t\n\t\nThe day of my second appointment I arrived 30 minutes early. I told the receptionist that I was early to receive the anesthetic. I was told to have a seat and the Tech would get to me soon. While sitting in the waiting room I listened to the two receptionists badmouth other clients behind their backs. I was shocked. After 30 minutes of waiting, the Tech finally called me back. She told me at that Luna's didn't offer topical anesthetic; their insurance didn't cover it. When I told her I had talked with the receptionist twice about it and had confirmed it on their website. She then defiantly told me, "that would be for the face area." I proceeded to have the treatment without the option of numbing cream.\t\n\t\nWeeks later it is now quite apparent that the 1" area within my underwear line has not been treated with the laser; whereas the hair outside my underwear line has come back thinner and finer.\t\n\t\nBecause of this error, along with the incompetent staff, the Tech's rude and unprofessional behavior, and lack of sanitary precautions, I will not be returning for the final treatment. Such a shame as I've had family and friends who've been extremely happy with their laser packages at other salons. ...read more
By jlp306 at Citysearch September 22, 2011
Bought a laser hair removal package on Groupon for their Columbia location. The whole experience was 100% terrible and I was beyond disappointed with my service. They tried to rip me off and lasered very very little hair and told me that anything extra would be an upcharge. They definitely ripped me off b/c I was a Groupon customer. The technician was rude, mean, abrasive, and just started zapping. No prep, no test area, no discussion, nothing. I have had laser hair removal at two other places and they have gone through more discussions and prelim tests / procedures to warn you about the safety, health, etc. Terrible. I have complained to Groupon and am blasting them all over the internet b/c I want to warn people to stay away and not get ripped off by this mean and terrible company. There are MUCH better places to get laser hair removal. ...read more
A trip to a day spa is one of the most relaxing outings that you can plan. Day spas provide numerous pampering and beautifying treatments for the body, such as massages, facials and aromatherapy treatments. When properly planned it is a pleasant way to enjoy spending time in the company of friends. ...read more
Everyone loves to go to the salon every now and then to be pampered but when you are the one running the salon, you may feel it is hard for you to get customers. Even with the economy the way it is today, there are still some people who are willing to spend the money to be pampered. With a few easy st... ...read more