Top Auto Businesses in Billerica, MA

Recent Reviews View all

Bodell Auto Upholstery

1.0

By Anonymous

I would avoid this place unless you bring the necessary instructions for those at this place to properly take apart, and put together, whatever it is you are thinking of taking here. I brought a vehicle here for some leather that needed replacing on a bucket seat, and although the work itself was outstanding, they had forgotten to remount the back plate of the seat, which was simply hanging there. Being near the end of the day I decided I would just deal with it and agreed to bring it back the next morning. Between waiting 2 1/2 hours for something I had been told would take 1/2 an hour, and them using silicon to remount something that had clips (of which they broke several) it took a lot of the discipline that had been trained into me not to lose it. Receiving the excuse that older vehicles (this being a 2006 with no previous work on the seat, i.e. the back plate never having to be removed before) being made of plastic break easily isn't acceptable. Additionally, the individual working on my vehicle should have taken a moment to reach out to its owner before lathering the sides of someone's leather bucket seat with silicon. I would have preferred to purchase a new back plate, which I did as soon as I sat down at a computer (<5 minutes after leaving this place). So, after waiting 2 1/2 hours for something I could have taken to a kindergarten and simply performed arts and crafts with the kids, I then had to take it home and clean the excess silicon off the sides of the seat, peel the back plate away from the globs of silicon pressed between the two, and attempt to mask the now permeating smell of silicon emanating from my car. Somewhere in all of this, a request had been made that they weren't quite equipped for, and they attempted it anyways without informing us of their lack of expertise, and they broke my windshield as well. So there's that, but it was replaced at no cost to me so I'm not exactly angry about it. ...read more

Bodell Auto Upholstery

4.0

By niebo

However, the guy doing the job quickly made amends by showing me a different sample block and advising of a material color and texture that more closely resembeled the original. It was ordered and ultimately installed. Friendliness definitely is a factor for me and although it was a bit of a rocky start, Jason (the guy doing the job) made up for it and was very much about pleasing me as the customer. I would go back again to Bodell's. ...read more

Bodell Auto Upholstery

4.0

By niebo

Just came home from having my 1996 Volvo 850's factory headliner replaced. I am happy with the workmanship but I'll give it a few months to see how it holds up. Here is my rating from a scale of 1 to 5 and an explanation thereafter. Workmanship = 5 ...read more

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