By jrgnsc September 14, 2011
Brought in a laptop to have a new power adapter soldered in. I didn't want to do it myself since I honestly do not have the skill to do it. I brought the computer in the shop with a power adapter to check to see if it would work after the repair. When I returned to the shop I was told that I didn't bring in a power adapter when I dropped the computer off. I felt very uncomfortable as the sales clerk questioned my honesty. He did find another power adapter of better quality on his bench which worked. I told him that it wasn't what I brought in but he gave it to me anyway. What I suspect is that another customer good my replacement adapter while I got theirs. Yet, instead of saying that they had made a mistake I was still questioned like I was guilty because of my assertion that I had brought in a adapter...really poor customer service. Next time I'll ask my kids if they have a friend who can fix something I can't do and save myself the $75 repair cost. ...read more
Running a computer repair business can be a lucrative business. Although many people feel that they have the ability to fix their own computers, few people actually possess the skills to fix a broken computer. Owning a computer repair business can help you tap into this growing group of people. ...read more
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