By MikeWilb December 18, 2015
Secure remote support has been the IT gurus in charge of our companies IT support for over 4 years. We had been utilizing an in-house IT support division but with increasing costs, it was no longer realistic to have an in-house team to manage our 40-50 user terminals. In the last 4 years we have experienced a tremendous 100% up-time on all terminals and have experienced next to NO issues with the support provided by the technicians at secure remote. These guys are very professional, well educated, very polite, and easy to speak to. We do have a couple of dedicated technicians to our account that seem to take a deeper role in understanding our needs and making sure they're being met. Over the last four years we've have countless problems, as any growing company does. Josh and his team have always risen to the occasion and continue to provide outstanding support for all of our employee's. The easiest thing about these guys is that they always have someone on call that will answer the phone. We can’t explain how annoying it is, with our old team, that we weren’t able to get immediate results or had to wait days for a solution. With our current solution, we usually have results within a few hours. That is of utmost importance when you need to keep your team up and running. We have only positive messages to relay about secure remotes team and their work. If you're considering hiring a technical team to help with issues you may be encountering, look no further. Try and ask for Josh, Joe or Chris as these guys are the main ones that help us on our account and do a phenomenal job! They are quick to respond, upfront with how long it will take to repair, and most importantly, do a fabulous job. Thanks guys! Keep doing your thing, we are happy to have you aboard and we look forward to many more years of working with your team. ...read more
By TAnderson77850 March 07, 2015
I hired Secure Remote Support based on the suggestion of another customer of theirs. I've gone through a couple different services and have gotten screwed over, so I was really hoping that didn't happen again. I didn't realize quite how bad the viruses were on my machine, but the technician, Chris, that I reached when calling their toll-free number, helped me out. He assured me they could fix it within 6 hours or so. He informed me I had a conduit virus They upgraded me to their lifetime protection also. Chris said that they couldn't warranty their work if I decided to keep Norton on the machine. So all in all, it was a fairly expensive repair, but: My computer is much faster No more freezing Browser goes to the website I search Actually starts up quickly No more slow programs I've finally found someone that I can trust, and am extremely please with Chris and the other tech that worked on my computer. I will be referring them to my family, friends and clients. ...read more
By jamestk2003 March 06, 2013
We contacted Secure Remote Support, Inc., in the beginning of March to repair a few family computers that appeared to be having some issues. When I called, I left a message and it was returned in about 20-30 minutes. The technician I first spoke to apologized and said they were very busy that morning but they did have an available tech to look at my computers and get them repaired. He took all my information, set up my account and transferred me to a tech that started working immediately. The issue was that on one of them we had a fake FBI warning popping up, and on another our email wasn't working correctly. They charged us $104.99 for each machine to fix the issues. It took about 2 hours once we go them both connected to James, our technician. Its been a few days and so far so good. All the machines are performing correctly and the kids are happy to have their games back and working correctly! In the end, we will gladly call these guys to fix our PC's. Definitely know their stuff ...read more
Just sitting here crimping cat5 cables and I look up to see the entire parking lot covered in over an inch of hail. There are some pictures on our Facebook page, take a look. On a different note, we are offering a referral discount program to anyone that wants to take part. Every person that you refer to us that purchases any service will get you a 10% off coupon. These coupons can be “stacked” and used all at once up to a maximum of 30% off. Your referral discounts are also stackable with any other promotion we have going on as well. Let people know we’re here and we will take care of you when you need the help! Here is a link to our Google Place page that includes most of the services we offer and any/all contact information anyone should need! Oh ya make sure you tell the people you refer to drop your name otherwise we won’t know they were a referral! ...read more
By Kudochop Computer Repair April 13, 2011
We've just published a new edition of our newsletter! You can check it out on our website and get the latest information from Cartridge World Hazel Dell. Let us know what you think! Read It Now Here ...read more
By Cartridge World Hazel Dell February 24, 2009
Global ink and toner expert experiences astounding growth despite economic recession; local Cartridge World owner applauds accomplishment Vancouver,WA(Grassroots Newswire) February 23, 2009– As most retailers were feeling the strain of the recession in 2008, Cartridge World, the world's fastest growing ink and toner refilling retailer, experienced record-setting growth. As the leader in the $80 billion printer cartridge industry, Cartridge World in the U.S. experienced a 13 percent increase in same-store sales over 2007. Cartridge World's sales have skyrocketed relative to the economic slowdown as more consumers and business owners are opting for ways to save money on ink costs by refilling cartridges, instead of always buying new. "We are helping our customers save money – which is vital during these challenging economic times. While many companies have experienced financial disarray, we as a company, on the other hand, are proud to say that we have seen success," saidJakeHarwood, owner ofCartridge World - Hazel Dell. "Individual consumers and businesses can see the value in our recycling technology that allows them to buyqualityink and toner cartridgesand save money!" "In the five years since entering the U.S. marketplace, Cartridge World has continued to experience stellar growth and 2008 was no exception," said Cartridge World CEO Tom Fricke. "The demand for printing and printer cartridges is a constant factor of life and doing business. Cartridge World is a recession-resistant retailer that offers a product that is in high-demand, and we are successful by saving our customers substantially on ink and toner costs, while at the same time helping save the environment." Refilling and remanufacturing printer cartridges are becoming indispensable services for businesses and consumers looking to save money on office supplies and adopt green practices.Cartridge World prevents more than 9 million cartridges from going into landfills each year for businesses, schools, organizations and the average consumer. Cartridge World addresses environmental issues by showcasing its ability to refill ink cartridges an average of three to eight times, without sacrificing quality. Unlike the big name brands and big box stores that just recycle and don't reuse the cartridge. All Cartridge World products come with a 100 percent money-back guarantee on quality and offer substantial savings over buying new. "With Cartridge World's continued commitment to the highest quality refilling of printer cartridges as well as consumers increasing dedication to green-living, Cartridge World will remain an industry leader as cartridge refilling becomes as common place as recycling plastics," said Fricke. For more information aboutCartridge World - Hazel Dell, please contactJakeHarwoodat(360) 213-1902. About Cartridge World Emeryville, CA – based Cartridge World is the world’s fastest growing ink and toner refilling retailer and franchisor in the $80 billion printer cartridge industry. The company refills and remanufactures inkjet and toner printer cartridges, using state-of-the-art processes and high quality inks and toners. It offers consumers and businesses a more affordable option to buying new, provides a 100% satisfaction money-back guarantee and helps the environment by keeping cartridges out of landfills. Voted #1 in the category of toner replacement services byEntrepreneur Magazine Franchisee 500, Cartridge World has more than 1,700 franchised retail locations in 61 countries.For more information call (888) 99-REFILL or visitwww.cartridgeworldusa.com. ...read more
By Cartridge World Hazel Dell February 24, 2009
Running a computer repair business can be a lucrative business. Although many people feel that they have the ability to fix their own computers, few people actually possess the skills to fix a broken computer. Owning a computer repair business can help you tap into this growing group of people. ...read more
A laptop without sound is a laptop with very little value. Many of the simple tasks that we take for granted can no longer be accomplished without sound. But, before you send your Toshiba laptop off to a computer repair shop, make sure it is not a problem you can fix yourself. ...read more
