Good: The happy hour menu is really a great deal. The pizzas are really good. The view of the Puget Sound is amazing. Bad: The regular menu is a little expensive.. Improvements: Expanded happy hour. Other: One of the best Italian restaura... ...read more

I have to say I'm extremely disappointed. My family used to eat at Vince's for many year before we moved out of the area. I ate there growing up quite frequently, I remember it as place with a warm atmosphere and good food and, importantly, good service. So, when I moved back to the area a couple years ago I was excited to be able to go there again with my family. Unfortunately, it's not the place I remember.\t\n\t\nThe service has really gone down the tubes with rude servers, poor food quality and portions, and terrible service. My experience culminated when my family decided to turn back the food that we had ordered. The salad was not what we ordered and the spaghetti dinner was half empty. This was a take out order so our card had already been charged. We asked for a refund on our card since we were not taking the food, our server said that she would have to get her manager. Her manager was very rude and said she'd get to us whenever she had time. Not having much more of our time to waste that evening we left and later called to speak with the owner.\t\n\t\nThe owner apologized and offered to remake the food. We would have preferred a refund but the manager said he wanted to "make it right" and so we decided to give him another chance. We agreed to come in and pick up the food at 7pm (several hours after we spoke on the phone). When I arrived to pick up the phone at 7pm I spoke with a young man at the counter. He had a hard time finding our order in the system but after a minute of searching found it. He went in the back to see if it was ready.\t\n\t\nI waited at the counter for several minutes while at least five other customers were helped. I never saw the young man again but a young woman asked me if I had been helped. I told her I was waiting for a take out order and she went in the back to try and find it. Again several minutes pass (by this time it's 7:20) and still no food. My mother, for whom the food was for, grew tired of waiting and walked over to the counter. No one was there so she walked past the counter to the door to the back and told the woman that we didn't want the food anymore. She was not loud or rude, but simply said we didn't want it anymore and then we walked out.\t\n\t\nAfter speaking again with the owner he claimed REPEATEDLY to me that the food was ready on time and that he was there. I don't know if he was there, I didn't' see him, but he lied repeatedly in saying it was ready, I didn't make up standing around for 20+ minutes waiting for food that should have been ready when I got there. He then refused to refund the money or remake the food, accusing us of wasting his food. He said, rather rudely, that we could only resolve this by taking it to our bank, which I am in the process of doing. He also asked us not to return, the best advice anyone has given us about this restaurant.\t\n\t\ntr;dr Terrible service and poor food. I will miss what it used to be but the owner has decided to short change customer service. Take the owner's advice: don't go here. ...read more

The Marsala chicken was very tender and the sauce was just right!! The service was fast and friendly, and the Italian music playing over was just right for the mood!!! ...read more