By Nancy Bishop at Citysearch July 26, 2011
Hard to tell if this is the correct place or not- as the address we have does not even show up on Google Maps.IF THIS IS THE SAME PLACE AS QUALITY CAR CARE LLC, 605 TRENT STREET, NORTON VA; well, be forwarned. They do not warranty their work apparently, in particular, if you buy a used part through them, have them put it in, they will not replace the part without an additional charge. Case in point: Had them put a used transmission in on June 3, 2011. Transmission went out YESTERDAY- July 26, 2011. Supposedly a 60 day warranty on the transmission. Fine. But- we're still going to be charged a MINIMUM of $200.00?? LABOR? This makes no sense. If you WARRANTY your work, if you are a reputable company, then there should BE no charge for replacing or repairing something YOUR BUSINESS put in. Simple. I asked about this at the time the transmission was put in, and the woman I spoke with in person (*running around putting out items for a garage sale, and acting too busy to actually answer my questions in a business-like manner*)- the only answers I kept getting out of her, was that the place they got the transmission from wouldn't warranty the labor. Well of COURSE NOT LADY! They WOULDN'T warranty their work, because THEY didn't do any work!!! It is YOUR SHOP that should be warrantying the labor- not the damned junk yard! YOUR PLACE OF BUSINESS NEEDS TO OFFER THE WARRANTY FOR THE WORK PERFORMED AND NOT TRY TO CHARGE CUSTOMERS ANOTHER 2 OR 300.00 FOR REPLACING OR REPAIRING WHAT SHOULD HAVE BEEN DONE CORRECTLY IN THE FIRST PLACE! If you Value your SANITY, avoid this place like the plague. ...read more
By concerned June 08, 2011
Do not do business with these people they took one of our cars in on trade on a rollback they had for sale after we agreed on a price with them owing us 1650.00 difference they signed a bill of sale and now refuse to pay. BEWARE!!!!!!!!!! ...read more
By L May 11, 2009
This business is the most reasonable honest service center I have ever encountered. I encourage all those seeking service to your vehicle to go there. I have had work done on my car three times there and it has always been excellent. ...read more
Maintaining a healthy and functional automatic transmission is incredibly important to your car's overall health as well as your bank account's overall health. A faulty transmission can be one of the most expensive repairs for a car owner and learning how to do repairs yourself can be a well worthy in... ...read more
The transmission is the part of the car that allows the gears to change in order for the car to move faster. Without a functioning transmission, the car will not move. An automatic transmission switches gears by itself instead of requiring the driver to manually change them. The transmission can be re... ...read more