This is a very nice facility and a great bargain. The coaches, however, made my 4 yr old daughter cry almost every time at the end of class. The coaches rarely, if ever, smile, two of them ganged up to force her to tell them thank you for a stupid little sticker, and their youngest "coach" is more intent on "challenging" 4 yr olds and making them say thank you to her, than she is on making sure they have fun and are safe...she has looked away to scold other children while spotting a child on the parallel bars more than once. I understand why they would have sub-par teachers...because a former employee says they are always paid late and sometimes not the correct amount. In addition, many of the teachers and older students are obese or bigger. That does not say much about the quality of their gymnastics program! I don't need my happy, active kid to be stressed out at preschool age by unqualified grumpy twentysomething coaches, so I swtiched her to world class gymnastics and she has a great time there. Yes it costs more, but her emotional health and happiness are worth it...she loves going to gymnastics class now. ...read more

Tried every listed phone number as well as the number agent gave me to return a call - all I get is a ring but no one ever answers. Do tthey really have phones at this office? ...read more

Even if you need specific information to your Claim, it is best to call 1 800 772 1213 after 5pm Eastern time; the 800 number can send a message to the Newport News office, or any other office for a call back or whatever information you need to give. If you have been given a direct call back number to a Claims Representative at the NN office, you can always call after 3:45pm and leave a message for them. I have foudn the NN office VERY responsive. ...read more