By Anonymous September 17, 2014
DO NOT GO TO THIS LOCATION. Foolishly, I went here for years, because it was a few blocks from my house. Their prices are consistently high, and the owner, Bill, lies and deceives when he does business with you. I bought some tires there that needed to be replaced under warranty. The guy there told me my tires (based on their records, since I had bought the old tires there) had 27,000 miles on them. When I went home and checked my records, they only had 20,000 miles on them. Bill, the store owner, said those tires only had a 35,000 mile warranty. When I went home and checked the Goodyear website, it said they had a 50,000 mile warranty. When I called Bill and asked him about this, he said, "It depends on the size of the tire." I said, "There's nothing on the web site that says anything about warranty depending on tire size." (And Goodyear Corporate later confirmed that tire size has nothing to do with warranty. Then Bill said, "I'd be happy to give it to you under warranty. But it'll come out more than what you paid for them because I gave you a discount." He then plugged it into the computer and said the tires would cost $90 under warranty replacement (I paid $74 for them). I asked how that number was derived. He said the computer used $135 as the MSRP (even though the MSRP that he had in his system (and which another Goodyear had in its system) for the tires was $110). I said, "Even at $135 MSRP, I used 2/5 of the tire, and 2/5 of $135 is $54, not $90. How did the computer calculate $90?" He said he had no control over how the computer did the calculation, and got all flustered and huffy when I asked questions about how the calculations were done, and hung up the phone. Also, I called another Goodyear and just asked them how much they would sell that same tire to me for. The price they quoted me was $65! $65 without any warranty claim. Just someone calling about the price of the tire, they quoted me $65. So, needless to say, my time going to this Goodyear is done -- not just because their prices are consistently higher than other places (even other Goodyear places) but because the owner lies and deceives when doing business with you and plays games instead of honoring a warranty. Oh, and one more thing. Once I needed to have a part replaced, and I got a price from Bill. I asked him if I brought in my own part, if the cost to install it would be just the labor portion of what he had just quoted me. He told me that if I brought in my own part that he would raise the labor rate $20/hr to make up for the money he was losing on not selling the part. So that should tell you what kind of person this is. STAY AWAY FROM THIS STORE!!!!!!!!!!!! ...read more
By needtosaythankyou July 28, 2013
I took my car here and the manager Derek was so professional and honest. I've had my oil changed here a few times and they were fast and affordable. I won't go anywhere else! ...read more
By RaymondJones2 April 25, 2013
Way to go guys at the Bedford Christian Brothers location. Our family will never use another mechanic again. I appreciate your willingness to help us through our recent car crisis. I never expected the service and thoroughness. Your staff was great in explaining the pro's and con's of repairing our Durango. I am glad we fixed the truck. The mechanic that worked on our vehicle should be given a medal. Thanks for all of the extra "Free" repairs you did to make sure our vehicle would be safe and last us a long time to come. I never expected the service and quality. You are a blessing to our family. I'm telling everyione. ...read more
Maintaining a healthy and functional automatic transmission is incredibly important to your car's overall health as well as your bank account's overall health. A faulty transmission can be one of the most expensive repairs for a car owner and learning how to do repairs yourself can be a well worthy in... ...read more
The transmission is the part of the car that allows the gears to change in order for the car to move faster. Without a functioning transmission, the car will not move. An automatic transmission switches gears by itself instead of requiring the driver to manually change them. The transmission can be re... ...read more