I have been a customer of Texas Natural Supply for over 10 years. I formulate and sell natural bath & body products. TNS has excellent quality products, reasonable prices, and good service.
They also provide most products in a variety of sizes, from 1 oz up to 5 gallons, and increments in between. Being a small business, I often need to work with smaller quantities of products; TNS has been consistently providing excellent quality products in smaller sizes: 1 oz, 4 oz, 8 oz, 1 pound, etc.
I have found this to be a rarity among cosmetic labs/wholesalers. The majority of companies offering bulk skin care products seem to have a minimum of 1 - 5 gallons of product. Furthermore, I have found only 2 other companies that provide natural skin care bulk bases with non toxic preservative systems. These companies however, do not have the variety of products preserved with a non toxic preservative system, like TNS does.
My only “complaint,” is that the shipping costs seem rather high. However, they do offer 2 choices of shipping: FedEx, and USPS Priority, and depending on the weight of the order one of these shipping options is usually less expensive than the other.
I did experience a similar situation as one of the reviewers on merchant circle experienced re.
the shopping cart on TNS calculating my order incorrectly. I had removed an item from the shopping cart, and the cart did not subtract this cost. Fortunately, I have learned to calculate the cost of my order, and make sure it agrees with what the shopping cart says.
What worked for me when TNS added up my order incorrectly, ($11.00 more than it should have been,) was I hit the “update” button again to refresh the page; this time the shopping cart had the correct amount. For whatever reason, the TNS shopping cart can be a little slow to update/recalculate the cart amount.
When TNS started implementing the page of “make sure your order is correct/no refunds/make sure you check agree to all the boxes,” with their order process, I felt annoyed as this takes my valuable time, and as they say: time is money. However, at this point, I don’t take it personally, and just go thru the check boxes, then it’s done, I submit my order, and we are good to go.
I think that TNS may have had some customer confusion in the past, so TNS staff are trying to protect themselves, and trying as best they can, to spell everything out clearly and completely for customers. As a long time business owner, I have learned: “You can’t over communicate.” I appreciate that I can either go to the live chat support or phone support when I need assistance. Sometimes, I think I am looking for the “perfect businesses,” to shop with.
However, I am realizing that everybody is a human being, and not perfect, (like computers are supposed to be…) There are some businesses that I prefer to do business with over others, however TNS serves my business needs very well.
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