By MarkPoole at Citysearch May 31, 2009
Instead of going with a big box store I decided to support one of our companies. Iguana Micro is a small store but seems pretty well stocked. Jeff, the guy at the counter, is friendly enough, but doesn't deliver when it counts. Short story is our company computer has been plagued with problems that Iguana micro built and they can't pin down the problem. It has been back 3 times for more then a reasonable amount of time. No calls, emails to update me on the problem or how they were going to make it right. And this was under warranty. Finally at my wits end I asked if they could come to my office since I can replicate the problem. After contacting them a few times to set up a date without a return call I finally gave up. If you want a computer built with no support that might work then this is your company. Very unhappy and this is what I get for trying to support a local company. For $1800 I would have expected a bit better customer service and support or at least some. I am choosing to vote with my dollars and am hoping you will do the same. ...read more
By Waterworks NW May 31, 2009
Instead of going with a big box store I decided to support one of our companies. Iguana Micro is a small store but seems pretty well stocked. Jeff, the guy at the counter, is friendly enough, but doesn't deliver when it counts. Short story is our company computer has been plagued with problems that Iguana micro built and they can't pin down the problem. It has been back 3 times for more then a reasonable amount of time. No calls, emails to update me on the problem or how they were going to make it right. And this was under warranty. Finally at my wits end I asked if they could come to my office since I can replicate the problem. After contacting them a few times to set up a date without a return call I finally gave up. If you want a computer built with no support that might work then this is your company. Very unhappy and this is what I get for trying to support a local company. For $1800 I would have expected a bit better customer service and support or at least some. ...read more
By confused March 11, 2009
they sold me a video card that smells burnt and missing cables when I specifically asked them to get me one unopened from their stock. overall they are nice and informative, I just don't understand why these Mom and Pop stores let their people test run retail products and sell it back burnt. but I will have to exchange for a brand new unopened box with all the accessories in . ...read more
Running a computer repair business can be a lucrative business. Although many people feel that they have the ability to fix their own computers, few people actually possess the skills to fix a broken computer. Owning a computer repair business can help you tap into this growing group of people. ...read more
A laptop without sound is a laptop with very little value. Many of the simple tasks that we take for granted can no longer be accomplished without sound. But, before you send your Toshiba laptop off to a computer repair shop, make sure it is not a problem you can fix yourself. ...read more