I've been fed up with my Dell with VISTA for some time and now that my husbands laptop (which has XP) is no longer supported by Microsoft we've decided to invest in a desktop and laptop Mac. After reading about Mactown, I'll be sure to go somewhere else. No one wants to spend that much $$ to deal with a smug snob and poor customer service. ...read more

Just returned from MacTown at the Greene. This was a very frustrating experience. I was requesting that they allow me to return a iPad screensaver--never used, still in the original packaging, though the outside packaging was open. This was a gift to me, and it was purchased two days before I tried to return it. I agree with the folks that say their return policy is not clear--it is in small print on the receipt that you get later. The sales associate read me the policy. Bottom line: They aren't taking it back. No store credit, no replacement from their stock. Everyone knows that good customer service is NOT hiding behind "that's our policy." They made no attempt to make it right, even though I was obviously unhappy. If they had treated me well, they may have gotten future business, but I will never go back or recommend this store. Too bad there are still businesses out there that have such poor customer service. ...read more

My harddrive on my Mac failed a few months ago. I also the computer for work(eeek!). The staff at MacTowne serviced the computer and returned it to me in a timely fashion along with the external hard drive I had given them to back up any data . Yesterday, I had a problem with the external hard drive and getting it to work with the Mac. I took it in to Mactowne and the employees not only fixed the problem for free, but also took the time to explain the problem to me(a technological infant) and how they fixed it. I received excellent costumer support at their store. ...read more