My boyfriend and I went to dinner on Friday, February 14. We got seated as soon as we walked in the door since we did have reservations at 7:00. Took a while for a waitress to come to our table and once one did, she apologized and said she took our table since she wasn’t sure who should have waited on us and she had time, so she would. OK. I ordered the Pork Braciole (very over cooked & tough, not what I remember as a child) and he ordered the special Shrimp Primavera. The minute the plate of shrimp primavera was set on the table, the odor was unreal. My boyfriend tasted the shrimp and new right away something was wrong. He cut me a piece to taste and the moment I put in my mouth, I spit the nasty shrimp out. It was definitely spoiled & rotten and should never, ever have been served. I can’t imagine from the cook on down to the server, no one could smell the rancid aroma. We called the waitress over to tell her the shrimp was spoiled only to be told she did not have her sense of smell, couldn’t smell a thing. Well, how convenient was that? My boyfriend ordered the prime rib instead. Not once did we get an apology from anyone at all in the restaurant. We were never offered any kind of discount at all or even the option to get the Prime Rib at the price we would have paid for the Shrimp Primavera. It was like the bad shrimp never came to our table. It is unacceptable how we were treated and someone should be held accountable for serving that nasty, spoiled shrimp to a paying customer. How no one ever smelled the foul odor of that shrimp before it hit our table is unbelievable to me and unacceptable. We got home that evening only to have my boyfriend deal with an upset stomach, along with vomiting throughout the entire night. We should have spoke up at the time, but we did not. After telling several people about the incident, they could not believe our meal was not paid for or no one ever came to the table and gave us an apology or offered to give my boyfriend a meal on the house for the inconvenience. We are in no hurry at all to Carpani's any time soon and I would hope after reading this, no one else will. I have e-mailed Carpani's only not to be acknowledged again. They have no idea at all what customer service is. ...read more

My boyfriend and I went to dinner on Friday, February 14. We got seated as soon as we walked in the door since we did have reservations at 7:00. Took a while for a waitress to come to our table and once one did, she apologized and said she took our table since she wasn’t sure who should have waited on us and she had time, so she would. OK. I ordered the Pork Braciole (very over cooked & tough, not what I remember as a child) and he ordered the special Shrimp Primavera. The minute the plate of shrimp primavera was set on the table, the odor was unreal. My boyfriend tasted the shrimp and new right away something was wrong. He cut me a piece to taste and the moment I put in my mouth, I spit the nasty shrimp out. It was definitely spoiled & rotten and should never, ever have been served. I can’t imagine from the cook on down to the server, no one could smell the rancid aroma. We called the waitress over to tell her the shrimp was spoiled only to be told she did not have her sense of smell, couldn’t smell a thing. Well, how convenient was that? My boyfriend ordered the prime rib instead. Not once did we get an apology from anyone at all in the restaurant. We were never offered any kind of discount at all or even the option to get the Prime Rib at the price we would have paid for the Shrimp Primavera. It was like the bad shrimp never came to our table. It is unacceptable how we were treated and someone should be held accountable for serving that nasty, spoiled shrimp to a paying customer. How no one ever smelled the foul odor of that shrimp before it hit our table is unbelievable to me and unacceptable. We got home that evening only to have my boyfriend deal with an upset stomach, along with vomiting throughout the entire night. We should have spoke up at the time, but we did not. After telling several people about the incident, they could not believe our meal was not paid for or no one ever came to the table and gave us an apology or offered to give my boyfriend a meal on the house for the inconvenience. We are in no hurry at all to Carpani's any time soon and I would hope after reading this, no one else will. I have e-mailed Carpani's only not to be acknowledged again. They have no idea at all what customer service is. ...read more

Papa Joe's is one of the best Restaurants in Rochester! Everything is amazing!! Paul Petrarca PRO-CONTROL Heating & Cooling ...read more