These are the worst of the worst. Rude, lying arrogant bullies. I WOULD SOONER GO BUY A NEW PRODUCT THAN FIX ONE WITH THESE CLOWNS! ...read more

Totally incompetent service at a very high cost. I recommend you try another company. ...read more

We contacted Citywide Appliance repair in April 2014 of this year about making a repair to an oven door. We paid in advance so that a part could be ordered ($299). The repair was scheduled for a couple of weeks later and on the date Darius Smith was due to show up, we received a call from Caroline Smith - the office manager - telling us that they could not get the part and that we would be refunded. She said she would try to refund us in 4-6 weeks. It’s now been nearly 3 months and no refund!! On one of the rare occasion we are able to reach them by phone Caroline (who is the only person who seems to work there), told us she was trying to get answers from their accounts department and would call us back. Needless to say, she did not call us back. We Googled the company name and discovered a number of negative reviews on YELP, that I wish we had seen months ago. I called the office number again on 8/6/14 and asked Caroline if I could speak with a supervisor. She told me she was the only person there, but could not tell me when we would receive or refund or give us the number of anyone at the company who could. They are the only proprietors of this business! I did a google searched for 101 S. Main Street, Suite 2, Ellenville, NY 12428 (which as of 8/6/14 is listed on their website) found a phone number for another business in that building. The other business in the building told me that their is never anyone in that office and hasn’t been anyone there since they moved in. STAY AWAY FROM THESE SCAM ARTISTS. ...read more