By saxy78 at Citysearch February 19, 2012
I received a voucher from Travelzoo as a present to eat at this restaurant. We called ahead of time because the voucher said we had to come after 9pm on Saturday and when we spoke to the person who was on the phone, she said don't worry come on in and we will get you seated even if it's early. We arrived a 7pm and waited until 8:30 to be seated! When we sat down and a waitress approached us (8:40pm) we presented the voucher and she said we could not use it because of the 9pm rule. She had the manager speak to us and when we explained what the person on the phone said when we called, he did not care. I explained that we are 20 minutes away from 9pm can he just honor this because of the miscommunication. His answer was No and he expected us to pay for everything and use the voucher another time. Now mind you we already spent money at the bar for drinks and we did not have anything to eat yet after waiting for 1 hour and 40 minutes. When we got up to leave the manager tried to take the voucher from us and we snatched it right out of his hands. This was the worst restaurant experience ever and we would never recommend this place to eat at and the service was awful and embarrassing. ...read more
By sugar10 at Citysearch November 23, 2011
This used to be our family's favorite place to eat and would have gotten 5 stars without a doubt. It is amazing how the lack of friendly service could change all that. The food is amazing but the woman who was our matradee showed such a lack of friendliness and service it was very disappointing to say the least. We had a booked a party of 30 people and paid enough to have a matradee that could at least pretend that she wanted to be there. Multiple guests came up to us after the event telling us that while the food was good, the service was terrible and how rude the matradee or waitress was to them. I experienced the same thing when ordering our food as well as, when asking for something different that they regularly serve for the person who's party it was for, the matradee gave us such a hard time, then when she brought the food out slammed on the table in front of us. a few of us also never received coffee at the end when it was ordered. We paid extra for beer, wine and soda... none of our guests even knew that the beer and wine was even an option. Sadly there are 30 people that will never go back to Sole. The Bus boys I have to say worked very hard the matradee/waitress could learn from them. ...read more
By Barbara and Fred Dairman June 21, 2011
We frequent Alias almost every Saturday night. The food is always delicious and the owners are very friendly and accomodating, as is the waitstaff. The prices are extremely reasonable. We have brought friends there and they are always impressed. We have had parties there and also attended parties. We could not be happier frequenting our neighborhood eatery. ...read more
If you own or work at a fancy restaurant, you may serve wine to your guests. Although the act of serving wine may seem fairly simple, they are certain rules of etiquette that apply and should be followed. Serving wine the proper way will impress you customers. ...read more
Many people think that an enchilada in a restaurant is much better than anything they can ever find at home, unless they know a lot of Hispanic people. This is because a restaurant has a special way of making enchiladas that is not only delicious, but doesn't fall apart like some people find when they... ...read more
