This is Greg's story, in his words:Thank you for reading and having an interest in helping. The details are that I had an appointment at the Oswego office on Friday March 8th at 430PM, when I got to the appointment they told me they could not assess my front end that was making a loud noise and I would have to come back. In my situation, it is a fear to drive my vehicle with a loud front end noise, as it probably is for anyone! So Sunday March 10th I drove to the Livepool store and asked them to advise what work was needed and complete it. They assessed it, and said it was not safe to drive and they could fit me in that day. I stayed had the work done and visited for an hour or so with the store manager. We spoke about my injury, my vehicle, and his comfort level with driving adapted vehicles, among other personal family items. Unfortunately when he was removing my vehicle from the bay he used both the foot and hand controls and surely got anxious when taking his foot off the accelera ...read more

If I could give this place zero stars I would. Had our Buick in because it wouldnt start and they were the only place open on Memorial Day weekend. They said it was a fuel pump and replaced it.....and charged us $1000....yeh no kidding. After we complained that that was WAY overpriced they acted like good guys by dropping the price to $725.....still to much but paid it. Not a week later the same thing happened...brought it back and they kept it there 2 days and said it was acting normal. Having it back for 1 day it happened again....took it to a different mechanic who said the fuel plug was corroded and cleaned it....not a single problem now in almost a year. The mechanic told me the fuel pump never even had to be replaced. Jim the MGR at Goodyear is rude and thinks hes a tough guy. Dont take your car here...theyll rip you off and leave you with nothing but a headache....under-educated people manage this place. ...read more

Feel Taken Advantage Of I feel like we have been taken advantage of and will NOT reccommend this location for service. We brought in our car because there was a It was written up for a pull to the left. We THOUGHT we needed an alignment. Common sence is if there is a noise you shoulod do a test drive FIRST to confirm the problem. Supposedly the alignment was done as well as a tire rotation. The problem was NOT the alignment but the bearing instead. We took the car to a local mechanic and he replaced the bearing. He also had to RE-DO the alignment as well as balance AND rotate the tires. We feel we paid you for a service that was INCOMPLETE. Although it was not alot of money it is the principle. The manager (Mary) was no help. She only heard waht she wanted to hear. I do not want her calling me. I GAVE 1 STAR NOT 3 October 14, 2008 by Janet in Fulton, NY ...read more