By scottjunk February 23, 2015
I live nearby and frequently gas up here...even got an inspection sticker here once, and no real complaints...except that the attendants never seem to use the gas cap holder on the tank door, but rather let the cap dangle on its tether against the fender, possibly causing scratches or marks to the finish...not serious or unusual behavior, but enough to cause me to avoid so-called 'full service' stations, in favor of pumping my own gas. But just this afternoon, I asked the attendant, who later claimed to be the owner, to place the gas cap into the holder on the tank door. His response was decidedly belligerent: ATTENDANT: (loud & defiant) "What is wrong with it?! It cannot scratch--it is plastic against plastic--it is hurting nothing!" I was quite taken aback by his vehement response to a paying return customer. I would have left right then and there, but the gas was already pumping. Since he seemed older than the usual attendants, I asked whether he was the owner, which he affirmed. ME: "Well, I won't ever come here again." ATTENDANT: "Good! I do not need your money...what, $20? It is nothing." (I had him fill the tank: just under $30). "Do not ever set foot on my lot again!" ME: "I'm going to tell everyone I know in Newton how you have treated me." ATTENDANT: "Tell it to everyone! Put it on the internet!" I remained silent after that, handing him my credit card after the pump handle clicked off. (I did notice by that point he actually complied with my request: the gas cap was neatly sitting in the holder on the tank door). He returned with my credit card and receipt: ATTENDANT: (still loud & bitter) "Do me a favor and do not let me see you ever again!" So, now I have complied with his imperative to put it on the internet... During my subsequent fill up at the SUNOCO a few blocks east, I was about to make the same request, but noticed the cap was already properly in the holder...I actually thanked the attendant, and he was all smiles, and very pleasant. What a contrast. [Note: I composed this review before reading the others...interestingly, Andy S. on another popular review site chose the same adjective to describe the staff behavior: "When I mentioned to the manager...he got belligerent with me."] ...read more
By M Williams May 03, 2011
I give Jacob's Auto top ratings. For the last 12 years I have had my cars serviced at this West Newton station. During this time I have found them to be honest, hardworking and customer focused. The head mechanic is a professional that knows cars. He can fix my 1953 collector car just as easily as my new Audi. I call him the car doctor. A place I would recommend to my mother... ...read more
By Mary Schlaff March 09, 2011
The last reviewer describing the atmosphere in the gas station was not only inappropriate and dangerous, but a blatant lier and obviously was planting a review like that simply out of misguided predjudice or a different agenda - they should be ashamed of themselves. You don't represent me or anyone else who goes into that station, much less live on the planet. Back to a review - I go out of my way to travel to their station from Brookline - they could could not be more helpful and accomodating with every visit. I am a woman which can be impactful at a service station sometimes. They treat me with respect, have been thoughtful and intelligent in their advice of the care and maintenance of my car. They have also always tried to fit me into the schedule when I just drop by with my car without an appointment. ...read more
Maintaining a healthy and functional automatic transmission is incredibly important to your car's overall health as well as your bank account's overall health. A faulty transmission can be one of the most expensive repairs for a car owner and learning how to do repairs yourself can be a well worthy in... ...read more
The transmission is the part of the car that allows the gears to change in order for the car to move faster. Without a functioning transmission, the car will not move. An automatic transmission switches gears by itself instead of requiring the driver to manually change them. The transmission can be re... ...read more
