Overall my dealings with Casey Automotive have been nothing short of great and they always try to tell me upfront whats wrong with my car to avoid any surprises or unwarranted costs. I felt that they gave me a good value for the price paid and the utmost level of respect during the process. I would absolutely use their services again and have recommended them to many people I know. Willie W. ...read more

Well to say anything i was unhappy i was quoted one price on the phone and when i got there it was another price higher than expected. Plus i ran into a problem last night tryed to call them after hours and got a rude message on their anwsering machine and could not leave a message that i was not going to be able to make the appointment for saturday ...\t\n\t\n RESPONSE FROM Casey Automotive: \t\nGreg, My name is Mike Bruens from Casey Automotive I have received your review from customer lobby concerning a problem you had at our Palatine store. Frist off to address the phone answering system I was not aware of any problems until you brought it to my attention low and behold our service provider Comcast did not inform us they have a phone switching problem which removed out greeting I am sorry for that problem you experienced. After talking to my service writer Jessie who you had spoken with on the phone when you first called and when you came in the price that was quoted was the same on the phone.The price was exact with taxes. If there was something other than that I would like to know. Our family has been is business over 35 years and we have not had any price problems like this. Jessie the service writer has been with our family for over 8 years and I dont hear these kinds of problems about him. Again I am sorry about the confusion about our afterhours phone system problems that we didnt know were going on. As A first time customer here at Caseys the last thing I want to happen is you not being comfortable coming in for any services. I look forward to talking to you soon.If you have any further questions please call me 847-934-6602 or e mail me at info@caseyautomotive.com. ...read more

I would say we're active customers of Casey Automotive. They have helped us navigate through different problems with cars of different ages. They've given us good recommendations on repairs, like when to repair something one way versus another. They tell us when to invest in something, and when not to invest. Pete has been particularly helpful with any issues, assisting us with repairs and parts. He's always willing to help. ...read more

I thought they did everything in a timely manner at Casey Automotive. I didn't get any hassle from them, and everyone was courteous with me while they went through the involved process of changing the rotors for my car. I'm going back to them soon for other services!\t\n\t\n RESPONSE FROM Casey Automotive: \t\nThank you Joan for your review we look forward to seeing you soon. ...read more

I have been taking my cars to Casey Automotive in Palatine for years and the experience has always been great...prompt professional service and I highly recommend them. Thanks to Pete for the outstanding customer care. ...read more

My noise complaint was easily diagnosed by the Casey technician. It was a simple replacement of a wheel bearing. Car was done in a short period of time while I waited and the price was fair. Most of all the shop staff was professional,courteous and honest. Bonus is that the waiting room is very comfortable, not your normal repair shop. This is my second trip to Casey in last couple months. I will be back. ...read more

I went in for brakes, which they did a fabulous job on. They also looked over things under the hood and under the car, which is difficult for me. They made some other recommendations to go along with that. ...read more

We have been taking our car to Casey Automotive for years. Each and every time, the service and repairs have been great. \t\n\t\nThey really are a place you can trust! I would highly recommend taking your car to Casey if you want great service. ...read more

Whatever I bring over to Casey Automotive, they get fixed. It's always done in a timely manner at a reasonable price. Two separate times, I brought in cars with lots to fix. Both times they recommended that I don't sink the money into it, but just get rid of the car. When I asked how much, they told me there would be no charge. They're very honest. ...read more

I have been going to Casey for several years now due to their honest quality work. They are very informative and place priority on the customer. They also help to prioritize what really should be fixed first when there are multiple items to be fixed. Best I've used in the area for getting the job done right! ...read more

Casey Automovtive in Palatine has been taking care of my 3 vehicles for the last several years. I like the inspections done at oil changes. I have never had to bring my vehicles back for faulty repair work. Their prices and quality of work is much better than any dealership that I have dealt with. They also offer a free courtesy car when available. The staff is very knowledgeable and friendly. ...read more

My headlights quit working on my dodge and the dealer wanted over $350 to fix. Said it probably needed some sort of module. Casey was able to clean and rewire some connection and fixed the problem for less then half of the that. Thanks for being upfront and honest about the repair. My friend sent me here and I am glad.I will be back. ...read more

They did not tigthten the (+) termanal clamp on the battery, the car was dead, i had to tighten the clamp my self to get the car running again. there is two screws missing on my in thake over, only two are holding. If you have any work done by casey i would double check there work because you might be missing some screws or the fastnersw are not tightened down. ...read more

I brought my 1993 Benz in which had a lot wrong with it,\t\nAir didn't work.\t\nWindows didn't work.\t\nI need all fluid changed, Oil, Trans, Coolant flush, ect.\t\nThe car had a very hard time starting.\t\nEverything works great now I have air (The old systems updated) Windows go up and down and the car starts on the first turn of the key....Nice.\t\nI am very happy with everything they did and will go back for other things I want done. They changed the starter for free because they didn't like the way it sounded. Very good shop!!! ...read more

I am Streamwood customer for 5+ years, all my cars are well serviced. I recommend Casey's to my friends and neighbors looking for a auto mechanic that is trust worthy and stands behind their work. Cassey's gives better service than some new car dealerships! ...read more