By ebooth May 20, 2013
I sent my son's PS3 to be fixed. it was returned (fixed). It turned on one time. So I sent it back, under warranty. After 3 months of calling, most of the time with no answer or returned call. Then "we are really backed up right now" I finally got a call from them saying it was shipped and returned to them, due to their poor packaging, they would resend it. When I did get it, the package was ripped and poorly sealed, the ps3 had pieces borken off, and a rattle on the inside and not working!!! I called them and they said there was nothing they could do. No refund, No offer to make things right. I paid them to break the PS3 more than it was!!! yay mom ...read more
By unhappycustomer1 May 02, 2013
The first time we went in we took our Ipod touch for a shattered screen. They replaced the screen, which took months, but when we got it and made it home none of the buttons worked on it (funny since they all worked when we took it in), went back they wanted to charge us to repair the buttons now. So, we took it somewhere else, they fixed it the same day for cheaper than Rockford PC! Second time we went in was for our computer. They said they would look at it, give us a call and let us know the price range so we could decide whether to go through with the repair or not...didn't hear anything for a couple of days, so stopped in there to find they had it hooked up running diagnostic tests, THEY WANTED TO CHARGE ME $40 FOR NOTHING,nothing had been done, and no call to verify I wanted to go through with this was made to me. They are a rip off!!! ...read more
By hannah12345 September 05, 2012
I wasn't impressed with them.. very rude and snappy. Don't know what their problem is, but I'm not going there again. How hard is it to be more courteous and follow simple requests? ...read more
Rockford PC is Moving! As of Feb 1st, 2011, we will be located at : 349 E. Riverside Blvd Loves Park, IL 61111 (close to intersection of E. Riverside and North 2nd) ...read more
By Rockford PC January 11, 2011
In order to better understand the data recovery process, it may be helpful to learn a bit about how hard drives physically function. Hard drives store data magnetically in glass or aluminum disks, or "platters." Every few years, the capacity of hard drives goes up due to new advances in data storage technology; current drives usually store from 40-300 gigabytes of data, though drives that store up to 1 terabyte (1,000 gigabytes) of data are available and larger hard drives are expected by the end of the year. A spindle spins the platters under read/write heads, which are able to magnetically write and read the data that the platters store. While in operation, the heads of the drive never actually come into contact with the hard drive's platters unless the drive suffers a fairly severe physical failure; rather, they float slightly above the platters while reading, writing, and seeking information. The heads of a hard drive can move back and forth across the surface of the platters at extremely high speeds in order to seek specific sectors of data. They're also extremely precise, and read and write data at blindingly fast speeds. Because the heads of the hard drive are so sensitive, it's important that hard drives aren't subjected to large amounts of physical shock that may cause them to become damaged or misaligned. The PCB (the green electronics board on the bottom of the drive) of a hard drive often contains critical information that the drive needs to function properly in the form of specialized microcode. This information is often specifically programmed to the board of the drive during the drive's construction to meet each individual drive's specifications, and as a result when a PCB fails this information must be reconstructed. In addition, much more microcode is located within the service area of a hard disk's platters. Some examples are as follows: Relational information about the drive's heads. The drive must be programmed so its heads can work together. slight differences between drives make this information unique to every hard drive. Factory-born defects contained on the drive (often called a p-list). Again, this information is unique to every hard drive. By our calculations, the chances of two 300GB drives having the same factory defect table is roughly one in 500 trillion. Just one lost defect from this table and your data will not be recoverable unless you happen to choose one of the three data recovery companies that can recover from such a failure (yes, ESS is one of those). A list of sectors that have gone bad since you owned the drive (called the G-list). While not as critical, a misappropriated sector can cause your data to become temporarily inaccessible. This should be recoverable by any competent data recovery company. The zone table of the drive. This critical piece of information tells the CPU the density of data on the platter as the heads move from the inner part of the platter to the outer edge. Heads map. This tells the drive in what order it should use a disk head, and also how many heads are in the drive. SMART log. This keeps track of operating specs, and flags the BIOS when failure is imminent. In recent years, hard drive manufacturing companies have researched ways to safely spin platters at extremely high speeds, currently up to 15,000 RPM. These incredibly high speeds help reduce seek time and increase the rate at which data is read by the hard drive and sent to the CPU of the computer. The higher speeds are also concurrent with a move to scale down the physical size of hard drive components; this allows for better and more secure data storage. When a hard drive fails, one or more of the physical components of the drive are usually to blame. By getting the drive to an operable position long enough to copy data off of the hard drive's platters, we are able to maintain a high rate of recovery without risking any sort of damage to the hard drive. - http://www.datarecovery.com/Understanding.asp http://compudocs.com ...read more
By Compudocs September 19, 2010
We are excited to announce our new location : 6817 Elm Ave, Loves Park, IL 61111 Stop in, call or check out our website www.RockfordPC.com for more news and updates. ...read more
By Rockford PC October 17, 2009
Running a computer repair business can be a lucrative business. Although many people feel that they have the ability to fix their own computers, few people actually possess the skills to fix a broken computer. Owning a computer repair business can help you tap into this growing group of people. ...read more
A laptop without sound is a laptop with very little value. Many of the simple tasks that we take for granted can no longer be accomplished without sound. But, before you send your Toshiba laptop off to a computer repair shop, make sure it is not a problem you can fix yourself. ...read more