Coaching Women through Communication Mistakes By Sally Williamson If you've researched women's issues lately, chances are, you've seen headlines correlating company profits to women in the C-Suite. McKinsey, Ernst&Young;, Catalyst and many others, have published studies and surveys loaded with analysis and statistics to support the case for having women in leadership roles. By 2016, women are projected to receive over 60% of bachelor's degrees, 61% of master's degrees and over 53% of all doctorate and professional degrees.* The Department of Education says that women have been earning more degrees than men for over 28 years. And yet, the studies prove that women still aren't moving up the corporate structure very quickly. Last year, Catalyst updated their statistics regarding women who sit on Fortune 500 Boards and found that the percentage (less than 15%) is simply not changing. While I don't profess to have the answer to these challenges, I am fascinated by the profiles of women who reach the top. Few would say they got there on sheer luck, many would say they needed some help with settling into the environment, and most would say they were mentored and coached along the way. All of the women that I have worked with would say that feedback on personal style and communication would have been helpful sooner, rather than later. As a coach, I work with women who are rising rapidly through an organization and others who are struggling to get to the next level. Over the years, they've shared some of their challenges about personal style and communication and how certain impressions seem to contribute to their frustrations about getting ahead. Here are my thoughts on three of the most common impressions that may be preventing women from going to the next level and suggested feedback for coaching women to overcome them. Impression #1: I Can Do Everything. There is evidence in both our personal and professional lives that women can multi-task better than most men. When I work with a woman who is frustrated by her inability to get to the next level, she's often frustrated with her workload, as well. Somewhere along the line, women sense that they need to do it all to get ahead. Contrast that with men who typically learn to do a few things very well, rather than trying to do everything. Managers are often unsure of what to do with someone who insists on taking on every task. And, in fact, it doesn't take long before this good intention can turn into the impression of someone who can't delegate or who doesn't manage others well. Women who try to do everything can get left behind doing all of the little things, rather than running the big initiatives. Coaching Note: I coach women to hone their skills and excel at something specific, not everything. It's hard to quantify the impact you've had on a department or project if you've done a little of everything. Instead, if you've focused on one project and managed it from start to finish, it's easier to align yourself with success. Impression #2: Let's Discuss! Talking is as necessary as breathing for many women, and as exhausting as a marathon to many men. Women frequently approach business situations with a desire to talk it through and debate all of the ideas and options, which can translate to "She talks too much." I'm convinced that women think out loud and men really don't! Women who get bogged down in the details by their desire to talk things out can get alienated by male counterparts. Coaching Note: The ability to talk things out is a trait that women actually use to their advantage when they are in roles to facilitate or lead discussions. But, it's important to learn how to read an audience by listening first. I often coach women to listen first and speak last; it isn't always necessary to be heard on every topic. Your presence and non-verbal reactions often say more than your words. In a 2007 survey of 100 executive women, public speaking skills, including the ability to communicate ideas with confidence and to lead meetings and projects effectively, was the single most critical predictor of professional success. Over 95% of the women credit a presentation or communication situation with providing added visibility to senior leaders and increased opportunities for advancement. Impression #3: I'm Tough as Nails. Often, women feel as though they have to be aggressive with their communication in the workplace in order to get ahead and be heard. We've always been told "Don't let anyone step all over you, speak up for yourself." I know that I've experienced that in my own career, so I'm guessing others have, as well. When a woman thinks she is being assertive, at times, it can be perceived as "She's so negative and fights everything." Sometimes, we put on boxing gloves to defend an idea without even realizing that we've stepped into the ring. Men rarely challenge ideas in meetings; they tend to take debates out into the hall. When companies want fighters, they promote the football all-star or the Navy Seal. Companies tend to promote women to bring intuitive skills and warmth to a team. Coaching Note: Aggressiveness is not a trait that most people like and it's important for women to understand when they are fighting or pushing others away with their communication style. In many cases, I find that women don't even realize that they're being viewed this way. By becoming more aware of these types of impressions, women gain credibility when they simply own who they have become and project a sense of confidence about what they can achieve – all before saying a word. Management consultants have said for years that women have natural nurturing traits that make them effective as communicators and team leaders. But, the statistics above make it clear; it's still a challenge for women to get leadership roles. Becoming aware of how good intentions can lead to wrong impressions will help women make different choices in how they communicate. If there is a relationship between company profits and women in leadership, then we should all support the advancement of women to the C-Suite. If we can coach someone in your organization through the common mistakes above, I hope you will call today: (404) 978-1115.
...read more