Top Travel and Lodging Agencies in Marathon, FL 33050
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Keys Shuttle
By happietravlr at Citysearch June 12, 2011
First, I reserved online 2 months in advance. Their website says they will send a confirmation email, which was never sent or received. I sent an online question regarding this via their online submit form (they provide no direct email), to which I received no response. When I called 2 weeks later, the disinterested woman on the phone said usually customers will just call the day before to confirm. It took 2-3 calls to get a confirmation faxed.\t\n\t\nThe morning we arrived, they were 45 minutes late while we sat in the 95 degrees sun inhaling bus exhaust. The van was old, had clear external evidence of having been involved in a wreck, and felt unstable/malaligned. It smelled of BO. The driver drove like a new york cabbie on crack, swerving in and out of traffic and consistently driving 20-30 mph over the speed limit. My wife was uncomfortable the entire trip.\t\n\t\nFor our return, the driver was 15 minutes early (which was fine). But, when he pulled up, he was smoking unfiltered cigarettes in the bus. For the entire return trip, we breathed recirculated dense second-hand smoke (was more dense than in any bar or casino I've ever been in). There were no windows able to be opened to get fresh air.\t\n\t\nHorrible experience. ...read more
Keys Shuttle
By BenjaminNicholas at Citysearch June 05, 2011
Buyer Beware indeed. Although the only other option is Greyhound, at least the Hound is reliable and can hire folks with some level of customer service to man their telephones. They fouled up my reservation. I had a print out of the date/time and they incorrectly booked me for the following day. As I was traveling with someone was was handicapped, this was important to make sure that things went smoothly. They didn't and KEYS SHUTTLE nearly left me stranded at FLL. They offered no apology for their mistake and the woman who fields calls for their toll-free number should be fired for her complete inability to fix problems (of their causing). DO NOT USE THIS SERVICE. It's unreliable, unprofessional and I will never use them again. ...read more
Keys Shuttle
By naomi hjelm April 13, 2011
Made reservation in ADVANCE; waited over an hour for the shuttle; woman on phone was no help; stated the driver was already on the 18 mile Stretch and wouldn't turn around; said I wasn't there. They NEVER showed up and I waited outside the entire time without a bathroom break! I insisted they refund my card $80; but what did they do? THEY DOUBLE CHARGED ME NOW!! These people have no clue about communication or more importantly transportation service! I would've missed my flight if it wasn't delayed trying to find an alternate transportation method. Do NOT trust this shuttle service. ...read more
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