I had an issue with damage done to my vehicle by malfunctioning equipment at the community. I reported it to the Property Manager and they said they would review the video. They told me they would have the Association insurance take care of the damage if they found it on video. Of course they didn't. I asked them to look again. Two weeks later, I called and they told me that they didn't see anything on the video. I asked them to look again and offered to view the video with them. Several weeks later they called and told me that the video was not stored and that I would have to pursue a claim through my insurance company. Throughout I was treated like I was lying in order to get money out of the community. When I finally heard from the property manager directly, he directly told me that he believed I was trying to milk the community. I have never been treated so poorly. Unfortunately, this is par for the course for all my interactions with Alton Madison. Poor customer service, condescension, bad information, slow response times, etc., etc. If this company's name comes up in any transaction....RUN! ...read more

Alton Madison is the best management company ...read more

I read the other reviews and have trouble believing them from my experience. I have rented in three other HOAs and finally bought a home. I knew to be prepared with all the items requested for approval and learned my lesson once many years ago about following rules. I got approved in 12 days after a nice meet and greet. After 1 month, I've seen this neighborhood is run very well and they seem very meticulous about enforcing the rules. The dues are very reasonable and the service is excellent compared to elsewhere. I thought all involved deserved a good note from a reasonable and satisfied homeowner. ...read more