By Jae Braun December 02, 2011
I purchased a gas stove last year and told them it was for propane gas. They installed the stove and turned it on for me. The stove did not operate properly and covered the side of my house with black soot as it was set up to use natural gas, not propane. They would not pay my repair bill and told me it was my fault. I do not recommend anyone buy a stove from them. ...read more
By jg December 22, 2010
To get your pellet stove serviced is a nightmare. It's bad enough when your new stove doesn't work, but add in service appointments that take two weeks to get is ridiculous. ...read more
By Cynthia Carloni January 05, 2010
At first I was impressed with their willingness to help me service and operate an older wood/coal stove but when I made an appt with their Service Person, she insisted she never made an appt with me let alone apologize. Guess I made up the day and time and took the day off from work for nothing. ...read more
If your chimney piping is not properly set up in your fireplace, it can prevent the fireplace from working properly. In order to repair the piping and get the fireplace working properly, you need to remove the old insert and install a new one with proper piping. ...read more
The doors on a fireplace can start to look worn after a period of time, which is mainly due to the high temperature produced by the fire. The doors of the fireplace can be taken off and painted to look as good as new. ...read more