Big O replaced our spark plugs and coils needed to be replaced as well as the valve cover gasket. We were told that the Escape would be ready on Saturday the 7th. When we arrived to pick it up the guy told us that it was now "running worse than when [we] had brought it in," and there must be something else wrong. They could not find the problem after 3 days. Come to find out (after taking to another place that came highly recommended and where I should have gone first, that "wires to front coils [were] not connected to correct coil causing the coil to fire at the wrong time [which] caus[ed] the cats (catalytic converters) to overheat and melt." The #1 was connected to the #3 and the #3 to the #1. Now they won't even own up to what they did wrong. I'm taking it to the B.A.R. NEVER will I go to any Big O again. Also as I left the parking lot, I ran into a guy who paid for BFG tires, but Big O put on generic name tires instead. ...read more