Top Telephone Specialists in Sacramento, CA 95826
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Best Buy
By ssvolleyballmom at Citysearch November 10, 2011
My parents TV went out, naturally they are older and can't miss an episode of Golden Girls. We called Geek Squad who said they would be out between 12 and 4 on Thursday. We gave them our phone number just in case. \t\nTook the afternoon off work to be there to help answer questions my parents probably wouldn't know about. Decided to call at 2 because we hadn't heard anything. Yes we were on the schedule and should have someone there soon. Called at 4:15 and was told the serviceman couldn't help with a Philips TV so he wouldn't make it. Also showed they tried to come by but we were listed in a different state...huh. 2 more excuses and no apology. They could set us up for next Monday...no thanks. I'll find a guy in the yellow pages that probably needs the work instead of big box chains that don't care about customer service. I think they deserve 0 stars...but I'm forced to give them 1. ...read more
Verizon Authorized Retailer - Victra
By JenniferHart at Citysearch July 01, 2010
When selling you a phone or service, they are fine. However, if you change your mind within the 30 day trial period, they will do ANYTHING to prevent you from doing that. They do what they want and say that Verizon is to blame even though we confirmed with Verizon that all was in order. They even charge a separate $200 cancellation fee IN ADDITION to Verizon's $300 cancellation fee. They don't tell you that when you set up service...It's literally in the fine print and they are all too happy to point that out to you after the fact. Verizon was not happy to hear about that. NO... they're not actually Verizon. They're just a 3rd party reseller that does anything they can to preserve their commission, even if it means sticking it to the customer. I've been burned and am now being forced to seek legal action against them to make it right. Jonathan, the manager, refuses to honor what Verizon arranged and he makes no apologies for it. If you're sold on Verizon, go to another location! ...read more
Best Buy
By insane89 at Citysearch November 11, 2009
Ive sent in a laptop and they say there going to update me, so i leave it there for 3 days I had to call THEM to find out if the computer is getting repaired it took me 10 min on the phone to get a response from someone, after and then they tell me that i have to give them the reboot disk. Of course, and i tell them when is it going to be done, they cant even estimate the time for me, Note all there going to do is replace the ram and reboot it. which is something simple, now being the 5th day there they still haven't even installed the new RAM, and the idiot i was talking to say is going to be done by mid day so i said by 12:00 and he told me No? they don't even know how to talk plus who the hell uses mid-day.. well anyways im telling anybody thats reading this, this geek squad sucks ...read more
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