I have received hostile, intimidating, and discriminatory treatment from this barbershop, from two out of the three barbers. The final straw came today. I was standing (because I have a bad back) and one barber, in front of everyone there said, "sit down, you are messing up everything, I'm about to kick you out." I said I was standing as I have a bad back, and I was not disturbing anyone. He said, "if you can't sit, you can't get a haircut." \t\n\t\nThese people have no respect for human dignity. ...read more

I am an aficionado of barber shops the world over and was happy to find the Napa Bel Aire Barber shop. However, as a local resident, I was shocked at how unfriendly, unprofessional and careless the barbers and manager are here. While they have the appearance of being kind gentlemen, they are far from it!\t\n\t\nFor the first time in my life, I was yelled at by a barber for moving my head. Not once--but three times he raised his voice at me for moving my head slightly. He told me to stop "acting like a moving target and stop looking in the mirror." Now, I can understand the need to keep one's head still while getting a haircut--but to be yelled at and lambasted for it?!\t\n\t\nI went home, after giving the barber his $19 and $2 gratuity and called the manager. He proceeded to scream at me for even thinking that I might have a problem with this behavior citing the need for speediness for each of his 40-50 customers and "everyone to be clean and not move their heads." The cleanliness issue aside [I am a professor and architect having come from work], I believe any customer at a barber shop should not be treated like a 3 year old and be given the haircut for which they asked.\t\n\t\nThe manager on the phone continued to yell at me saying "what do you want us to do? Indulge the whims of every one of our customers?" All I did was move my head...\t\n\t\nFolks, the Barber Shop of Napa Valley should be cited for absolutely rude service and even poorer haircuts. ...read more

Strangely it's true. I've been getting haircuts for for well over 30 years and have never been told "I'm moving around too much" But this barber(the one who looks like a reject from the Miami Ink Show ), told me just that. I vote with my feet and will go somewhere else next time. Just a FYI...BTW I would have chalked up this experience to the "barber" having a bad day or something, but I saw this first reviewer's comments when looking for a barber and quite honestly did not pay much attention...just a one negative review, right? Well make this a big and official SECOND on that....Don't go here unless you like rude service and bad haircuts...rating -10. ...read more