By Toni K at Customer Lob June 30, 2014
Positives-Movers communicated arrival well, were polite and worked well, showing great skill with heavy items up stairs. Negatives-cost was higher than expected, especially in light of fact that "tipping was heavily implied" by lead mover. If you go over the hourly charge by even 5 minutes, full hourly rate is charged. I felt that job was rushed the last "hour +" because movers had another job that day. There were still quite a few items left for me to move on my own. For what I paid, it would have been nice to have all items moved. ...read more
By Sean H at Customer Lob June 25, 2014
I booked a moving date with this company and 2 hours later needed to cancel due to issues on my behalf. When I called 2 hours later, the sales representative told me he was going to charge my card $100 for an inconvenience fee. I told them the reason I had cancel and they would not work with me at all. I told the sales representative I would not refer their company to any family or friends and he threatened me saying if I gave his company a bad review, he would "come after me". Be very careful when dealing with this company. Thank you for reading. ...read more
By Maxine B at Customer Lob May 18, 2014
I often use moving companies to move my company furniture from house to house to stage for rentals. I decided to use Family Moving & Storage because of their low fees and good customer reviews. They guy I talked too over the phone "Steve" was knowledgeable and answered my 10+ questions I asked him prior to securing the service. I was accustom to a contract being emailed to me prior to the move. This did not happen. I was just quoted a price over the phone. I was a little concerned about this. I did not want the "Bait and Switch" activity to happen. The $67.00 an hour/ $67.00 trip charge did not change however, I was also charged a $25.00 fuel surcharge. This caught me by surprise and was not told to me upfront. So the actual trip charge was $92.00. I was no happy about this undisclosed charge. In addition, I have always paid only for time used. When the move was two hours into the service call and the moving guys needed only 5 more minutes to wrap things up, He told me that they do not prorate and that I would have to pay a full $67.00 hourly charge for a 5 minute wrap-up. This was outrageous. * The movers arrived ahead time: 7:30am for a 8:oclock move which was great. They started at 7:45am and finished up at 9:50am. I was charged for 3 full hours....Not happy...... * No glass was broken and I give them n extra STAR on service for this. * The driver did not know where he was going to deliver the furniture. Although he had the address ahead of time. He should have map-quest or used a GPS. This caused delays because he was following myself in a car and we missed a correct turn on the freeway. This caused delays in the arrival time. I expect moving companies to be more professional than this. ...read more
It is crucial to make sure that your select the right SUV tires for your vehicle, since SUV's are multi-purpose vehicles. When having to shop for SUV tires for your SUV it can be a little more difficult than a regular car because they need to be able to got through all types of terrain such as ra... ...read more