AAA Modern Air

I called on Tuesday because my A/C was apparently failing. Still worked, but was making weird sounds and didn't cool as usual. I spoke to Louie and he said the first appointment available was Friday morning from 9 to 12. I agreed. I called 9 AM on Friday to confirm they were coming. I was told by a lady that I was the 3rd appointment scheduled. I then waited, waited, waited. 11:45 AM got a call fro Louie to tell me he was "trying to help other customers" and he cancelled my appointment. Said he could send somebody later in the afternoon (until 6 PM) but not in the morning. First time in my life than an A/C Company cancels an appointment at the last minute.I was super upset and intended to never use this Company again. Around 3 PM I got a call from Tony, the Supervisor, who apologized and told me that things happen. He sent his best technician, changed the evaporator coil at no cost and made me super happy.