I was quoted at $645 for a compressor replacement, when I got the bill it was for $985.59. I had to wait 7 days for the refrigerator to be repaired because the necessary parts for the repair were not ordered. The repairman was very abusive of his time. Wandering back and fourth from van to inside my shop, carrying one part or tool bag at a time, and when assistance was offered, it was refused. He also refused offer to park closer to the building to allow easier and quicker access. When asking the business owners what I was supposed to do without a refrigerator for 7 days in a busy and growing coffee shop, I was told "Well, you should have a back up unit. Not our fault". Additionally, when discussing the situation with the office manager... I was offerd 30 minutes reimbursement!! I would recommend anyone OTHER than Brice's Refrigeration for commercial refrigeration needs... Even if it means acquiring services from hundreds of miles away. ...read more

This is one of the best customer service oriented places I have dealt with. Even though they only have a few service men they go above and beyond getting service to you when you need it even if your furnace or air conditioner isn't the brand they sell. The office gal is very knowledgable about many parts and can sometimes help you over the phone and save you a service call. ...read more

I can't really comment on the work quality of this company: it took them so long to come do the estimate that by the time they got there I had already chosen another contactor. Their bid was about 60% higher than the others which left me wo... ...read more