By FrostyBites January 20, 2014
First, I need to state the docs in Eyemart Express are very different than the Eyemart people. The docs know what they're doing, and actually have a clue. The Eyemart folks.....you have GOT to be kidding me. They appear to have taken a course in "ignore and scam". I waited for probably 45 minutes and was literally walking towards the door when someone FINALLY called me. Lucky me. The girl was easily the ditziest, clueless person I've ever dealt with where glasses are concerned. She did not explain what she as ordering/writing, she did not explain what I as actually buying. When I asked, she acted as if I were requesting an internal organ. She was condescending and appeared to lack any but the most rote knowledge of hat she was doing. She was very unprofessional and I completely lost all confidence when she mispronounced the word "peripheral" at least 3 times. Seriously......there is a significant coaching opportunity here. Unfortunately, it comes at the expense of this customer and my family of 5...all of whom wear either contacts or glasses. ...read more
By Marieanne March 19, 2013
Review ...read more
By Marieanne March 19, 2013
Went to Eyemart Express on Monday. Picked out frames and placed the order. Simple procedure with no problems. Went back on Tuesday to pickup my glasses. Presented myself at the front counter and said I'm here to pickup my glasses. "SIGN IN" was all the clerk could say and walked away. I stood around and waited. A handicapped person with helper was behind me and sat down at the front counter. They signed in and were totally ignored as well. After about 20 minutes one of the three workers put on their coat and left. Seeing little potential for service from the two remaining staff, they got up and left. I continued to wait and after about 45 minutes they finally called my name. I fetched my glasses and left. My transaction time was 1 minute. Why should I have to wait 45 minutes while they assist another customer with looking, picking-out, measuring, discussing and then the whole payment transaction? As more customers arrived, the slower they worked.I have been a customer for over 10 years and this is finally enough of their poor service. Indifferent, uncaring and rude would best explain their customer service. The worst customer service I have experienced in a very long time. ...read more
Glaucoma is often called the "thief of sight." It affects individuals over age 40 by slowly increasing the liquid pressure inside the eye, damaging delicate internal eye structures. There is no specific level of inner eye pressure (IOP) that causes glaucoma. It is a complex eye disease characterized b... ...read more
If you need to replace the lenses in your glasses, do so carefully to keep your glasses in good condition. To replace lenses, remove the screws from your frames and push out the lenses. Place your new lenses into the frame, and replace the screws making sure they are tight and lenses are secure. ...read more