... when you choose a moving company. Our experiences this year here at Olympic Moving and Storage only reinforce that sage bit of advice. On the up side, we were able to help several people... sadly, we were not able to help some others. So, you might ask, what happened. Rogue movers. That's what happened. Somewhere in the neighborhood of twelve or so times this year, I took phone calls from people who were very likely never going to see their household goods and personal belongings again. In some cases, literally a lifetime of memories gone. How did it happen? When folks get ready to move, one of the first things they do is look for a moving company. How? Welcome to the modern age of technology. We used to go grab the yellow pages and start making phone calls. Now, as often as not, we plunk down in front of the computer. Fire up our favorite search engine (Google, Yahoo, Bing, AOL, Alta Vista, etc,) type "moving company" into the search box, and hit the enter key. Generally speaking, this is a very cool way to get information quickly. However.... Every day, as part of my job, I do online searches for movers and moving companies in each of the communities where we have facilities. My job is to make our company show up in one of the first three spots in the map listings, or in one of the first three spots in the listings right after the maps (the "generic" listings.) Every day, I see something that many might think of as a great convenience... a really nifty idea.... listings for companies that will provide you with three to five quotes for your move, and all you have to do is enter your relevant information once! How cool is that? In short, it is very cool..... if everybody was as honest as we would like them to be. Here's where the problems come up. Many of the "moving quote brokers" have subscribers (movers) that are not licensed to do moves. So, you enter your moving and contact information and movers start emailing you with quotes for your move. One or two of them will likely be very close to each other, and another one or two of them will likely be much... MUCH... lower. Being a smart consumer, you respond to the company or companies that sent the low quote. Then the problems begin. What many people don't know is that the moving industry is regulated by both state and federal agencies. If you are moving from one place to another in the same state, the state you are in has jurisdiction over the mover performing your move. If you are moving from one state to another, then the U.S. Dept of Transportation has jurisdiction. Probably the single most important thing you need to know from this is that the amount that can be charged by any moving company for any move is regulated very carefully by the government. Not just the maximum amount, but the MINIMUM amount, too. When you receive a moving quote from major interstate movers such as Wheaton, United, Allied, Arpin, Mayflower, or others those quotes are going to be fairly close to each other because each of those companies are following the pricing regulations that have been established by the government. When you receive a quote from a company that is considerably less than the others, it is likely because that company is not following those guidelines. Why would they not follow the guidelines? Several reasons come to mind. First, they may not be licensed the state or federal government to perform moves. They may not be licensed because they don't meet the standards established to ensure the safety of your move. They may not be licensed because they didn't even try to get licensed. Should you choose one of those movers, the odds are they will not honor the quote given, but they will do so in such a way that you, literally, have no choice but to pay whatever they want. How? They will arrive at the appointed time to pack up your belongings (often in a truck that is conspicuously lacking in markings on the truck.) They will use an extraordinary amount of packing material for the items they pack. They will re-pack the items you have already packed and charge for the packing materials for those items, too. When everything is all packed up, They will confirm the delivery date and address. They will get a number where they can reach you in case of emergency. Then they will drive away with your stuff. Some time after they have left, but before the scheduled delivery time, you will probably get a phone call from them. In that phone call they will likely tell you that after leaving your place they went to the scales and re-weighed your shipment... and much to their surprise, the load is much heavier than anticipated. You will then be told how much more it is going to cost because of the re-weigh. Almost without exception, that additional cost will drive the cost of your move to an amount much higher than you would have paid by going with one of the original higher quotes you had received from a legitimate moving company. And if you balk at the higher price... you household goods disappear. Seriously! They get taken to a warehouse someplace and sold off piece by piece..... never to be seen again. There are other variations on this scam, but it all ends up basically the same. You get taken for a ride... your goods get taken for a ride.... but the ride usually does not end in the same place for you and your goods. There are plenty of websites out there detailing all the moving scams going on. Visit them. Just do a search for "moving scams" using your favorite search engine. What can you do? When you get ready to move, do your homework. Rather than using a moving quote website that will get your four or five free quotes.... search for moving companies in your area. Call them directly. Every single one of them, if they are legitimate, will be more than happy to provide you with a free quote. They will be glad to send a moving coordinator to your home to do a physical survey of just what you have and what it will take to move you. When you've narrowed your choice down to two or three companies, check them out! Check them out with the Better Business Bureau. Check them out with your state's Department of Transportation or Public Utilities Commission. Check them out through the U.S. Department of Transportation. Look for reviews of their service online. Check them out completely and carefully. Make sure the company you choose is licensed and bonded. Make sure they have a good reputation. Make sure they are legitimate. (Shameless self promotion to follow) At Olympic Moving and Storage, we have chosen to partner with Wheaton World Wide Moving. Wheaton's byline is "We Move Your Life." When you think about it, that is exactly what happens when you move, whether it is across town, across the state or across the county... you are moving your life. We have four locations, and have been in the business of moving families and businesses since 1994. We encourage you to check us out. After all.... it's not just your stuff that we are moving. We are moving your life. (End shameless self-promotion.)
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