horrible autostart/alarm install had to have fixed elsewhere and never an apology from car toys install manager only excuses. Take your hard earned dollars elsewhere. The worst service i ever had. Thank god their competition fixed it or i would need a loan to pay all the towing bills. ...read more

The team at this store were friendly and on top of things. I had my car detailed and it looks brand new. They kept me informed of their progress and didn't cut any corners. It was worth every penny. I highly recommend them. ...read more

Bought a new 2011 F250 and worked with a local Ford Dealer who bought a lift kit and tires from 4wheelparts in Lynnwood. Both the Ford dealer and I check and confirmed which wheels and tires would work with the 4" lift kit purchased. In the end the wheel/tire combination did not fit so the Ford dealer trimmed as much as they could off the plastic in front/behind the wheels. In the end plastic was trimmed down to metal (no more trimming is possible). I first tried to go back to 4wheel parts to work with them to get wheels with more offset or narrower tires. They sent me back to the ford dealer and said I had to work with them and that they would work with the ford dealer. Now 4wheel parts is telling the ford dealer that they are responsible as they bought something that won't fit and are giving the local ford dealer a run-around. I then went back to 4wheelparts one last time to try for resolution, but the store manager basically said the ford dealer nor I can return installed parts and the won't exchange or trade either. After discussing option, I asked the mgr what he position would be if I went to the better business bureau and he said that I was threatening him - what? I siad the BBB is to help resolve business versus owners issue for resolution and he kept insisting that I was treating him and his store. I finally asked him to please have one of his staff join in our our conversation for whiteness that I was not threatening him at all, just trying to get customer satisfaction and a tire/wheel combination that would work on my truck. As it is the tires drag/rub on the fenders overtime I drive it. Absolutely terrible customer support and I'm not sure how they expect anyone to drive a truck that has constant tire dragging. I ask how they could have possibly sold the Ford Dealer a combination that did not work and the mgr said, "we will sell anything to anyone that wants it". I said, does that include recommending something that clearly does not work. His response was that I should have had 4wheelparts install the tires and rims and he could not and would not do anything. In all my years, this has got to be the most frustrating thing I've ever experienced and now I have a brand new truck that I can hardly drive other than in a straight line. Seems like common sense that any store that sold a combination of wheels, tires and a lift that dont' work would be more than willing to work with a customer to with change our wheels for more offset or work an alternate tire size. Truly unbelievable. In the end I went to discount tires and explained the problem - well guess what, discount tires is ordering a new set of wheels for me and they'll exchange out the wheel for only the cost of mounting and balancing. Now, that is customer services/support. So, my advise is that if you want wheels and tires, staty away from 4wheelparts and go to discount tires. ...read more

the counter people rock jeff is the best ever ...read more

I wanted to post some praise for the guys at Cartoys after reading this horribly negative post! It really sucks for the guys there to not be able to dispute. I was in there and was treated like a king. They were somewhat busy but a nice young man took his time to excuse himself from who he was helping just to say hello. Then returned to the first person. I had to wait a few minutes but another guy (I think the manager) came over to me to see what he could do. I was having trouble with a factory installed bluetooth thing connecting to my new phone. He came out to my car and within a few minutes had it connected, all my names and numbers downloaded and even made a few test calls. The AT&T store who I bought the phone from wasnt able to do this, the best buy said they wont ,but Cartoys took great care of me. When I asked him how much I owed him he just said that the next time I need help stop in to see him first. NO CHARGE! for a company to just come out in the cold and sit in a strangers car and then not charge anything for it is very refreshing! THANK YOU LYNNWOOD CAR TOYS! (and next time now that I know you carry AT&T Im getting my phone from you!) ...read more

I called car toys in Lynnwood and asked how much it would cost for them to place a CD player that i had already purchased somewhere else into my car. they asked the model and year of my car I told them they quoted me a price in the 60$ range I thought that was reasonable so I headed right in..after i went in the employee that was helping me told me it would cost 250$ to place the CD player i brought in, what lies and a rip off...I told them how i spoke to someone on the phone that told me one thing and now he is telling me another just cause he must of thought i don't know anything about cars..they lied and said they had to re wire everything and telling me i need to buy all these party blah blah..in the end My boyfriend only had to buy one part which was like 14$ and he did not have to re wire anything like the employee at car toys said..I told the employee at car toys the previous owners had a CD player in my car prior to selling it to me than placed a stock radio in when they sold it..they kept making up stories like if you can hear your music from your stock radio that means you need it re wired..well guess what i spent 14$ no rewiring or anything and it works perfectly fine..scammers ...read more

I've never dealt with a more customer friendly business! This isn't a "discount" store - it's a custom car audio business that caters to what you want at a fair price with quality being their number one concern. Thanks guys! ...read more

My tires were out of balance and needed replacement. I didn't want to change a whole set and buy expensive tires at this moment. I called them before coming in and they recommend me to come in during the weekdays because they are very busy ... ...read more