By RoanokeRating at Citysearch March 16, 2011
The customer service is absolutely atrocious at this location. There is never more than one person working. I waited an hour in the lobby before CALLING customer service and closing the account in 10 minutes. While I was there 3 other people came in and waited 20-30mins and then left as well!!! I dont know what was more infuriating, waiting an hour for no help at all or listening to the idiotic manager chit chatting for an hour with the person ahead of me without even noticing there were 4 people waiting on them. GET YOUR JOB DONE!!!!! If 0 stars was an option this branch would get it. ...read more
By CSMobileUser2 at Citysearch August 24, 2009
a full service bible based church lead and directed by the holy sprit.a love of the holy trinity is there. when you are there you are in the presence of god ...read more
By MsBells at Citysearch October 16, 2008
The Suntrust Bank in Roanoke, VA should be closed by the banking industry. They keep wrong records. For the 3rd time in the past 6 months or so I received a letter telling me that I am overdrawn, but it is not true. I currently have $761 in my cking acct., and savings from which they are to transfer if they "think" that I am overdrawn. I have never been overdrawn. Living on SSDI, I keep very careful records of my banking transactions, as well as my bills. \t\n\t\nTo top this all off, I am told that the President of the bank will not be available, again, to meet with me if I manage to drive in tomorrow (they will not settle this over the phone!) And because I have very bad headaches, and only recently returned to Roanoke, I cannot get in to see a Dr. very soon and I am out of medications.\t\n\t\nTHE VERY IDEA OF A WORKABLE CUSTOMER SERVICE PLAN SEEMS TO TOTALLY ELUDE THIS INSTITUTION! Which is why I do not understand why they continue to exist. Taking my money (I have autodeposit of my SSDI each month, and well as a 'helpng hand' auto-transfer from my Birth-Mom), and then misusing and losing it has to be illegal! I do not recommend this bank to anyone, and will soon be changing banks. If anyone is aware of an honest bank in the Roanoke area, I would appreciate knowing about it. Thanks. ...read more
When the economy tanked in the early 2000s most people began to worry about the state of their bank's health. At the present time, however, banks are beginning to stabilize and hire more workers as they iron out the remaining wrinkles in their business. Those interested in banking should have a wide r... ...read more
Banks and credit unions have been in the news a lot lately for many reasons. This has led many people to wonder if there are any difference between a bank and a credit union and have started to compare banks with credit unions. The two has similarities, but then they also have many differences as well... ...read more