In defense of CPA's new patient scheduling since she is the only one who answers the new patient line and returns their phone calls, not to mention calling all new patients insurance companies to verify there insurance, I think she does an exceptional job. She receives anywhere between 50 to 75 phone calls a day for new patient appointments from patients and other doctors office. I realize that the mental health field is very different. Let me explain something, they ask for your insurance information before scheduling because of the following: 1. To ensure that the patient has insurance that covers mental health (because not all insurance covers mental health. 2. To ensure that the patient will be placed with a therapist or doctor that takes their insurance (so that the patient does not get stuck with an out of network bill) Would you not want to know that your insurance does not cover this service, I know I would. And 3. So that if you do have a co payment the front desk will know that they are to collect it (which is required by ALL insurances. And in defense of the front desk, there job is very demanding. They have to answer multi phone lines, check in patients, collect payments, check patients out and schedule follow-up appointments. All of this is done with patients (and some not so friendly or just plain rude) in their face. So before you go and judge someone, you need to put yourself in their place. Granted we all have bad days but all in all I think the office is doing very well with the employees they have. I can say this because I am the Intake Coordinator at CPA and I have been in the medical field for over 15 years and I do have sympathy for people who are in need. ...read more

Not the best church to attend, feel good preaching without life application. old fashioned, no new ideas. find another place to attend. ...read more

Their primary concern is not patient welfare. They are extremely difficult to get on the phone; they frequently don't return phone calls. They require verification of insurance information or full prepayment of your office visit fee before they'll make an appointment. Office/front desk personnel are extremely insensitive to patient needs, which should be a priority considering they are a psychiatric practice. There primary focus appears to be a for-profit corporation with little emphasis on patient care & well being. They are also understaffed for the number of patients they see. For those people who are patients, appointment time are rough guesses at best - frequent waits of 30-90 minutes after your scheduled appointment time are typical. ...read more