My name is Frank @ Goin' Postal. I know who you are and I explained you about your shipment over the phone.US Post Office delivers express mails next day to major cities and in two days to small towns and remote area.(This is their normal practice in regular season.) USPS, FedEx and UPS have suspended their guaranteed delivery during the holidays season. I can represent you to file a claim if you used FedEx or UPS but you have to claim with USPS. I simply cannot represent you to claim again the USPS. I didn't mention that USPS doesn't deliver on Saturdays. You shipped an express mail on Saturday, 1/17/11 and delivered on Tuesday, 1/20/11 because it was a small town in remote area. It was normal. You just wanted me to refund your money but USPS already charged me and you had to file the claim with USPS to get the money back which you didn't want to do. This is my 6th year in the business serving the community and I believe we have provided great customer service with reasonable price. I always believe that I am in customer satisfaction business, not in shipping or postal service business. I appreciate you gave us an opportunity to serve you. I understand that you have many options to choose a store to get a decent service. Please visit us again. We will keep improving our service to make you satisfied. Thank you. Frank ...read more

This place should be renamed "No Fotos" because no one was there during business hours. Yet their sign says "OPEN", and above that a hand-writted note saying "Will return in 10 minutes". I showed up there at 2:35pm and waited until 2:50pm. Their sign said "OPEN" but door was still locked. My guess is the place was closed for at least 20 minutes. I had verified their business hours by phone. Why claim business hours and not be around during that time? I've driven past this location several times and saw the interior empty of people. During today's 15-minute wait, no one else showed up. Interestingly, the bulletin board within the location is empty. No notices, brochures or pamphlets. Doesn't look like 'Fast' Fotos has any business contacts, which suggest it's not reputable or reliable. I'm not going to try this place again. Don't appreciate being lied to and stood up like that. If you claim business hours, be there that entire time. Don't put up "OPEN" sign and leave the location empty. ...read more

This place should be renamed ""No Fotos"" because no one was there during business hours. Yet their sign says ""OPEN"", and just above that a hand-writted note saying ""Will return in 10 minutes"". I showed up there at 2:35pm and waited until 2:50pm. Their sign said ""OPEN"" but the door was still locked. My guess is the place has been closed for at least 20 minutes. I did call this place to inquire of their business hours. Why claim business hours and not be around during those hours? False advertising. I've driven past this location several times and saw the interior empty of people. During today's 15-minute wait, no one else showed up. Interestingly, the bulletin board within the location is empty. No notices, brochures or pamphlets. Doesn't look like 'Fast' Fotos has any business contacts, which can suggest it's not reputable or reliable. I'm not going to try this place again. Don't appreciate being lied to and being stood up like that. If you claim business hours, be there that entire time. Don't put up ""OPEN"" sign and leave the location empty. ...read more