By Jamie F at Customer Lob December 16, 2013
Do NOT go with this company, they will tell you one thing and do another. They rip you off! We paid 150 to put in an access hole to our roof, I verified with the front desk person and the technician David what they were doing. We were told the would cut a hole box it off, frame it and then lay a piece of drywall in the cutout to close the hole. What we got instead is a piece of drywall laying up there leaving a gap of 1/4- 1/2 down the side creating a draft into and from my attic. When they put this in, I expressed great concern of this because it's my baby's room. David said it wouldn't be an issue and it would be completely covered. When the owner called me regarding my complaint it was nothing but sorry and lame excuses. We were told we were being charged 100 for a lift (I verified what this was, the front desk lady said a piece of machine to lift the furnace, their tech David also verified this.) They never used this, instead bringing out a second person to help with the entire job and then saying it was his pay. Why is that not labor? which was covered by my insurance? Avoid them at all cost! RESPONSE FROM Action Air: Thank you for your review, Jamie. We are sorry that you were unhappy with your installation service for your First American home warranty claim. To begin with, before the installation even started, both Valerie and Terry had informed you that we are not drywall technicians and would only be bringing the hole back to a rough finish (that you would still need to have a drywall contractor come to repair the hole). We did make the access hole in order to lift your new unit into place (which the expense was not covered by First American). David did make a mistake in trying to do the additional work of attempting to frame this out for you. We apologize that he attempted to do this. He never should have tried to finish out the hole, but he was just trying to take care of your issue. In regards to the lift charge, it is not covered by your warranty company. I would suggest you take up any issues about what they choose to cover or not cover directly with them. We're sorry that you were not happy with our service and that despite several conversations with each other, there was still a lack of communication and expectations. We tried to make our point clear, but we do apologize for any misunderstanding. Hope you have a wonderful day. ...read more
By Lisa B at Customer Lob November 21, 2012
It was hard to get a hold of the company. When we called it kept going straight to an answering machine. No one was there to guide us on what the next step would be. When they finally came to install our air conditioning system, it was about a 14 hour event. When they had spoken with us before they told us the absolute most it would take would be 5 hours. ...read more
By Daisy3535 September 24, 2012
They bailed us out of a jam on the weekend when we had trouble contacting our usual contractor. Well done guys! ...read more
Give One Way Heating & A/C a call today! 432-682-1WAY (1929) ...read more
By ONEWAY Heating & Air Conditioning September 28, 2016
Just a reminder that there is still a $1500.00 tax credit available on many qualifying high efficiency units until the end of the year. TRANE has also released new fall promotion specials making financing, cashback, and other great deals readily available to customers looking to upgrade their systems. Please check with us at ScottHageeAC.com for more information! ...read more
By Scott Hagee Heating & Air Conditioning September 13, 2010
Scott Hagee Heat And Air Conditioning is located in Midland Texas and services all of the Permian Basin and West Texas. We specialize in service maintenance and repair, installation of new super high efficiency systems, and sales for both residential and light commercial locations. We sell and recommend TRANE and LENNOX systems. If your air conditioner or heater is not working, or is not working as well as you would like, dont hesitate to call us. If you are building a new house or office, or find that it is time to upgrade that old existing system, Scott Hagee Heat and Air Conditioning is the first choice in quality systems. Our team has over 20 years experience serving West Texas and has NATE certified technicians capable of responding to your needs 24 hours a day, 7 days a week. ...read more
By Scott Hagee Heating & Air Conditioning July 29, 2010
Many people have baseboard or wall heaters that are used as primary heat sources or as add-ons for heat in certain rooms of their homes. They are both economical and very easy to use. Should one become damaged or just go out you can repair it yourself with little or no effort without having to replace... ...read more
Many people at some point in their lives have used a humidifier, but many people do not have whole house humidifiers. Whole house humidifiers are used to regulate the moisture in the air for a number of reasons. For people with respiratory problems, for example, a humidifier can make all the differenc... ...read more
