Top Nursing Homes in Austin, TX
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Home Care Assistance of Austin
By Anonymous August 05, 2014
I could not believe what walk true my door, a caregiver for my Mom with a low cut halter top, skin tight pants, a bad figure, girl what are you trying to show, 1 inch fingernails with all the colors of the rainbow, who knows what's under those fingernails, this is a care giver, found out there is no dress code, where in the world did Home Care Assistance found this lady! ...read more
Brookdale Lakeway
By Candace Christopher at Citysearch October 03, 2009
My father was at the Summit for three years. We would have moved him, if he had not passed away. Several times he had medical emergencies and was transported to the hospital, and the staff never notified me. Attention to meds was problematic. Equally frustrating was when I spoke to the manager, Rose Vera, she blamed everyone on her staff, but never took any responsbility. I would think very, very carefully before entrusting a member of my family to either the assisted living or Alzheimer's care. ...read more
Brookdale Lakeway
By richard345 at Citysearch July 23, 2008
We just experienced the Skilled Nursing unit at the Summit. Our elderly mother had a seroius spinal surgery and The Summit was recommended as a location for care and rehabilitation post hospital discharge. The facilities are beautiful. The Licensed Vocational Nurses who attend were all very friendly. But we were shocked at the level of unorganization and, especially, at how unprepared they were to care for someone who required serious pain management care. The first night there was a major mistake when they started administering meds not at all in accordance with the surgeon's written instructions (of which they had a copy at the nurse's station). One of us discovered the error a day later. After that it was downhill. Admittied on a Thursday, she wasn't seen to by a physician until Monday. They would forget to take her vitals, get confused on which meds she was supposed to be on when, and forget to provide food when some meds specifically required that or nausea would occur. I can't count the number of times we had to remind them to do something that should have been done hours earlier. One of us ended up staying overnight there 2 nights before we decided that we would have to make other arrangements. For whatever reason, it took 8 hours from the time the nurse ok'd her release until the time they were "ready to let her go home". They packed up the meds they had on-site for her and handed them to us. Upon which, once again, we reviewed and found 3 missing. Additional family support flew in and we are now providing home care. Now that everything is being administered in the appropriate dosage and on schedule, she is recovering well. Again, we believe the staff tried their best and they were very sweet, and this facility is probably good for those with dimentia or other ailments who require little true "skilled nursing". But if you are recovering from a serious, painful surgery and are considering this place - good luck. ...read more
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