By Matt Alexander August 04, 2017
URGENT: PLEASE READ Called AHS and Greenway Home Services came out Anyway, the tech came out and messed around for about an hour and said he'd have to come back after he got a new part.. he said he had tried to install an ignitor but the one he had on him was a dud. He leaves. Just a bit later the house fills with the sweet smell of natural gas. I call the Nashville office and their emergency inbox is full and is not accepting any messages. Call Memphis and a guy named Jonathan (service manager for the Nashville area - (931-797-8905), calls me back with straight up attitude. Said it was not their problem. Called the gas company. Gas tech came out and found a loose union in the gas line. Greenway had left it loose and then turned the gas back on. They could have killed us. ...read more
By RobertDean November 24, 2013
i called opachs in november, 2013, the coldest day that year. about my furnace. they answered the phone on third ring. good people! ...read more
By DonaldA October 01, 2013
When we found out that the home we were buying had a radon level twice the limit, I thought we were going to have to look for a different home to buy. I spoke to Jamey at SWAT. He assured me that radon problems are very common and can be corrected in any home. We are now living in our new home, radon-free! ...read more
So, as I see I'm not the only one who has encountered their negligence, along with changing their stories of what techs day to get more money etc., this will be taken into much further action. On June 12th, I called AHS making them aware that once again, my AC was not working; I say once again, due to the fact that I've had to call about this for several yrs, with last yr, after numerous visits & "patch work" & loading unnecessary freon so that they could charge me for it, they finally had to do what I had been saying all along, & replace my condenser. Now let's talk about that for a sec; they OBVIOUSLY had to check out my entire unit, which this was 1 of many times that they had done so; I'm saying this to say that, I had, & have ALWAYS had standing water on my pan each time they came out, but no one ever addressed that, hence the reason, for years, I honestly thought it as normal, that I had to go outside & tug on the hose from the pan to get the water to come out "after I noticed my ceiling filling up with rusted water & start leaking, which I've had repaired 3 times, with this now having to be my 4th; another reason I thought this was normal, is because this is what one of the incompetent GREENWAY techs told me; he said, "it's normal to have condensation from the unit", so me not knowing any better, I took his word for it; now again, this was always obviously more than just "condensation", being it was enough to overflow in the pan, & they saw this water every time! But even if, as they have lied, & stated no one addressed it before, which they hadn't, but very well should have, I can just deal with last summer when they had to replace my condenser; they saw the water then. Moving forward to now; as said earlier, I called on June 12th (today being July 13th) about my unit; they stated @that time that it'd be a little over a week before someone could come out; I couldn't wait that long being my wife is now 36 weeks pregnant, & she was having to go stay elsewhere because of the air not working; my brother-in-law works for CONWAY, so I told him, he came, looked @it (which is when I finally learned that water in the pan would get most techs fired if they see it & don't address it because it's a problem) but he fixed the problem behind the air not coming on @least, which was the blower motor COMPLETELY RUSTED OUT & FULL OF WATER! Mind you, this was the 1st time this summer I had turned the unit on, so this was all from prior times, when "GREENWAY" had been out "servicing" it; as he was pulling the blower motor out, be showed me where there was mold & mildew build up along with rust in the furnace itself, due to the standing water over the years (that again, over these years had been "serviced" by GREENWAY! So what he did was a temporary fix, but obviously I had way more problems than that; so I immediately got on the phone the next morn & called GREENWAY directly instead of AHS to make them aware of my displeasure of how my unit had been neglected & just patched up to say that they fixed it, but never addressed the real problem, that my coil was bad which is why for years, I've had so much water in the pan & too, the heat exchanger being cracked; so they send out Alan (Allen) who is the "install manager", & it took him all of 2 mins to say, "yes this coil had got to go; & you're not supposed to have all this water in the pan". I immediately made him aware that every time 1 of his so called techs came out, there was ALWAYS standing water in my pan, hence the reason I thought it was normal; he then stated that he'd look into it, seeing if they made notes about the water; I asked, "what sense would that make for a tech to basically implement himself?" I also had my brother-in-law here so that he couldn't try & run things over my head & tell me some bogus things to try & get $$$ that wasn't needed. Although he immediately stated that the cool had to go, & that there was mold in my pan, he refused to look @my FURNACE, saying that it's a separate thing "by AHS standards" so even though he knew it was something wrong with it, & saying it indirectly, being my in-law was there, he wouldn't commit. He did state that he didn't think I had any freon leak or air in the line, but an actual tech had to come out for an actual "service call" because he was just the "install manager". Ok, so a week later, Steve (service tech) comes out basically to tell me what was already stated, along with what I already knew, & too, collect the trade service FEES (being he looked @the furnace too) He of course said that coil was really bad, seemingly being like that for quite some time, & that my furnace was extremely bad, noticing the mold etc even being in the return/vents. He said that whomever had been coming out before should've been had that stuff out, & had they done there job correctly, I wouldn't have even had a New condenser using R22 Refrigerant because everything should've been replaced last yr when they replaced my condenser.. He also that there WASN'T a freon leak & that the furnace SHOULD be condemned, but he knew more than likely AHS would try & have them repair it 1st... All that said, AHS calls me & says "Greenway" will come do the coil replacement & REPAIR the furnace because the mold wasn't their fault nor problem, AND,,, I will owe them $660 for refrigerant because they'd have to recharge my condenser. I then stated that, that was not necessary, nor was it happening, because I had already been told by 3 different techs (install manager, Steve & in law from CONWAY) that there WASN'T a leak, so that wasn't necessary; & too, that they'd REPAIR the furnace, but I had to deal with the mold myself, which I kept stating, "I wouldn't have mold & rust had you all did the correct job on the 1st place, which honestly goes back years!!! (Remember I said earlier, that I've had to get my ceiling done 3 times, with now having to be my 4th, & this of course, is different summers & not in the same yr) They had all the documentation of my furnace with the rust, mold etc., pictures & all; but said that they would only repair the heat exchange & nothing else. But as for the COIL, they were still insisting I pay $660 for coolant. The reason (@ 1st) was, "we want to be sure it's charged". I knew that all they had to do, which accordingly to my in law, is the way it's supposed to be done if there's no leak, is to pump the freon to the condenser, do the work, pull a vacuum line to check for air, & then release it. That simple; the fact that I knew this seemed to upset them, so it changed from just needing to recharge it, to, "you have a freon leak" which is now what they were saying!!! I still have both trade service agreement notes, & the one for the AC says "Evaporator pan cracked therefore constantly leaking. Run at own risk". & of course I signed off on this being this was actually what is wrong. The "run at own risk" statement, I found humorous, as that's what I've been doing for YEARS now no thanks to GREENWAY!!! But now they're saying, that I've somehow, gotten a freon leak, so that's the only way they're replacing my COIL. & them on my furnace,,,, they basically told me "we're not working on it because you have mold". I'm saying to them, I HAVE MOLD because of you all's lack of work!!!! I get an email from AHS confirming that they're coming to do my COIL, but I kept getting different & conflicting stories between them & AHS, so I actually just went to the GREENWAY facility, only to have the sales manager "Tracy" walk up to me, & tell me to my face, "I don't know why you got that email, & that we aren't going to do the work; we turned it over to AHS, so it's on them, but we're not going to do the job! So I call AHS again & tell them what I've just been told; they call to get to the bottom of it, & say they're going to take care of it asap, sending it to upper management; I get a call back about an hr or so later saying "Upper management days we have 2 options, "Cashout or 2nd opinion", which I had already ruled out before because the cash out was only $335, which would be giving AFTER I had it fixed myself! & what did I need a 2nd opinion for, when everything had already been stated in writing & signed by me!? Even had the nerve to tell me I'd have to pay another 2 trade service FEES!!! So then, a couple days later, a customer solutions rep from AHS calls me, telling me a brand new story, that she's got it handled & that they were coming on Wed (July 15th) to repair the furnace. I said "ok, but that's not the only work they're supposed to do, not to mention, I was JUST told they weren't doing it because I HAVE MOLD!? She said, they will be repairing it; the part is under warranty, so they are ordering the part, & will do it from 8-10a.m. on July 15th. I said fine because I just need my stuff fixed. She then checked on the COIL, & said that they're saying "I have a freon leak, so they have to recharge my unit". I told her what I've explained here, & what specifics my work order says, & said that she needed to get in touch with Steve who was very MATTER OF FACT & knew what the issue was. This was this past Sat. So this morn (July 13th) I 1st get a call from another company which I had already before turned down the 2nd opinion, calling me saying "they were calling to schedule an appt to look @my unit" I of course said, "well I cancelled that several weeks ago, so I'm not sure what's going on". He replied, "well I literally just got a call from AHS stating for us to come look @the unit etc. So I of course, call the customer solutions rep, only to have her tell me "well GREENWAY has denied the service & are not doing the work, so I called __________ company to have them come out... & they think this won't go any further??? ...read more
By Greenway Home Services - Memphis July 13, 2015
Ken Tyler Plumbing is located in Memphis, Tennessee. Let us put our more than 25 years of experience to work for you. We offer a full range of residential and commercial plumbing services, and our team is committed to leaving you satisfied with every job. Our licensed, courteous plumbers can provide solutions for all of your plumbing needs. You will pay less and get more when you turn to the local experts in plumbing. We also do gas piping work. You can always expect clean methods, clear results and low prices from us. Call us for 24/7 service. ...read more
By Ken Tyler Plumbing July 03, 2014
Upchurch Services, LLC was established in 2006, in Horn Lake, MS, and in keeping with the Upchurch family tradition, customer satisfaction is our top priority. The Upchurch family has been providing the highest quality work in the mechanical service industry for over 40 years. To meet our goal of guaranteed customer satisfaction we provide direct contact for our customers and 24/7 quality service. Upchurch Services, LLC has the experience and equipment to perform any task, large or small. Whether talking with one of our professional salesmen to our qualified technicians our dedication to your customer satisfaction is unmistakable. Also, our technicians receive on-going training, and use only top quality parts from our qualified suppliers. Contact us today with your service request or inquiry at 901.388.0333 or toll free at 1.866.478.2325, or you can visit our Web site for more information about the services we provide. ...read more
By Upchurch Services April 12, 2011
Many people have baseboard or wall heaters that are used as primary heat sources or as add-ons for heat in certain rooms of their homes. They are both economical and very easy to use. Should one become damaged or just go out you can repair it yourself with little or no effort without having to replace... ...read more
Many people at some point in their lives have used a humidifier, but many people do not have whole house humidifiers. Whole house humidifiers are used to regulate the moisture in the air for a number of reasons. For people with respiratory problems, for example, a humidifier can make all the differenc... ...read more
