So, I made the decision to purchase a guitar and stopped by one day to try to find inspiration for my next buy. I only received a sheepish, "May I help you?" The salesman did not look at all interested in helping me, yet had he pressed more or seemed interested in helping me, I easily would have been willing to spend several hundred dollars on a guitar.
After thinking over what I wanted, I went back to The Parlor, and at 10 until close he was already counting down his register. I wanted to buy, but I kept thinking, "How does he expect me to put any money in there if he is counting down his register?"
Well, as soon as he was done counting down his register, he shewed me out. He considered this to be staying late, and made it clear he was not going to stay any longer than necessary. I felt disrespected, but I still wanted to take lessons and decided to give them another chance.
Well, I found the perfect guitar at another business, and I asked an employee at The Parlor to help me find an instructor. He was very helpful, but the boss butted-in to tell me which instructor I needed. I found this insulting and rude that he would interrupt, and I told the employee I wanted the other instructor. The style of music was not as important to me as the personality I was looking for in an instructor, and I let him know that his boss wasn't in tune with what I was looking for.
After I was given three phone numbers for instructors, I sat down with my phone. The boss was staring at me, so I told him my story. I told him I had bought a guitar that day and may have bought one from him if he didn't close exactly at eight. He yelled at me with an indignant voice, "I stayed ten minutes late!" I wanted to say that staying a few minutes late doesn't count when you are counting down your register early, but I didn't want to embarrass him in front of his employee. He told me not to come back and not to take lessons there while still on a rant. I told him that I expect him to go the extra mile as I grew up in a family of entrepreneurs and know what it takes. Even Guitar Center would stay late, albeit, I would not buy a guitar from them. He said that is one business philosophy, indicating he believed differently. Well, I am currently spending $100 a month taking lessons at a more highly regarded school. I buy a pack of strings a month. I need picks, polish, straps, and music. I will buy more guitars. I will also need repairs. What kind of business policy is it where he thinks he can turn down customers? He is losing at least $1500 a year on just me. It seems kind of crazy.
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