I'm not real happy with this branch. First, there were typos on my printed prescription, which would have made it wrong for another vendor to use. (This also happened to a friend, who got the wrong lenses because of it.) Second, they called me in today to pick up my glasses; but my glasses were not there. And third, they insist I cede my old frames when I implement the paid protection plan. The legalese of the warranty says this is at the "store's discretion." But other branches--Johnson CIty, TN and Newington, NH--let me keep my old glasses as back-ups or to convert to sunglasses. The other branches never asked for the old frames to be returned ... so they can, presumably re-sell them. ...read more

I'm not real happy with this branch. First, there were typos on my printed prescription, which would have made it wrong for another vendor to use. (This also happened to a friend, who got the wrong lenses because of it.) Second, they called me in today to pick up my glasses; but my glasses were not there. And third, they insist I cede my old frames when I implement the paid protection plan. The legalese of the warranty says this is at the "store's discretion." But other branches--Johnson CIty, TN and Newington, NH--let me keep my old glasses as back-ups or to convert to sunglasses. The other branches never asked for the old frames to be returned ... so they can, presumably re-sell them. ...read more

I'm not real happy with this branch. First, there were typos on my printed prescription, which would have made it wrong for another vendor to use. (This also happened to a friend, who got the wrong lenses because of it.) Second, they called me in today to pick up my glasses; but my glasses were not there. And third, they insist I cede my old frames when I implement the paid protection plan. The legalese of the warranty says this is at the "store's discretion." But other branches--Johnson CIty, TN and Newington, NH--let me keep my old glasses as back-ups or to convert to sunglasses. The other branches never asked for the old frames to be returned ... so they can, presumably re-sell them. ...read more