By gillyflower at Citysearch May 23, 2012
Just try getting them on the phone, I dare you. And, forget emailing. I keep calling and am slightly glad to hear the good-old busy signal, but for a business to be this behind the times is sad. \t\n\t\nWhen they used to come around on time they did an awesome job, so I do recommend them. I only wish I could talk to someone about coming around again. I am paying and the garbage is stacking up. ...read more
By Family in the Burbs at Citysearch December 29, 2011
I couldn't agree more with the majority of the reviews here. Ever since our city chose them as our trash & recycling company, we have been experiencing one problem after another. Trying to reach them to fix said problem is like yelling into an abyss. No live person EVER answers their phone. No one EVER returns your call. Therefore, the problem is NEVER fixed or resolved. More often than not, they leave behind more trash than they collect. And, in order to collect our recycling, we have to enclose all recycling in PLASTIC bags--thereby wastefully consuming the very thing about which we're trying to act responsibly. Why is there this disconnect?!?! We, too, have experienced all the problems mentioned by the other customers here (skipping collection days, leaving trash behind, refusing to take trash, never answering their phone, never returning calls, etc.). It has become MORE than frustrating--obviously, since I have NEVER written an online review before, but am spending part of my night doing one now. If you are considering using them for your service--BELIEVE what you read here. They are awful and will cause you headaches. Why the City of Oak Hill decided to use this group is beyond me!! If they (Oak Hill) had done their due diligence about this company, I am sure they would have discovered these existing problems. They could have saved their residents lots of unnecessary problems! I only WISH I could cancel my service!! Unfortunately, my neighbors and I are captive to what our city deems as the proper course of action. This problem is not worth whatever "savings" the city thinks it is making. I guess I am as mad at the City of Oak Hill for choosing this lame company as I am at the HORRIBLE company itself!!! BEWARE!! ...read more
By Rich Family at Citysearch December 12, 2011
We've used Clean Earth for 4 1/2 years now with spotty but mostly reliable service. The past 6 months they have missed 3 or 4 pickups without explanation. Finally, when they missed their early week pickup on a week we had guests coming, I got complete runaround. Did not answer first day, did not return my call the next. Over the space of 3 days I called four times and was told the supervisor would call. John never did, (and still hasn't). By the time they did come, an animal had ripped a bag apart because it didn't fit in the can. I picked it up. Then they had the audacity to leave a bag or two behind because it was "more than allowed" for the pickup (because they had not come for the previous pickup)!! My guess is they have grown faster than they have kept up with, and are too busy to take care of individual problems. I called to cancel my service and told them why, and that I would be leaving a review as to what happened. Did not seem too concerned, still have never heard from anyone past the person picking up the phone. ...read more
When a customer visits a restaurant, they expect that the dishes, glasses and silverware are all clean and sanitary. There is more to sanitizing a dish than wiping it with a rag; proper sanitization is a task that must be completed with care. ...read more
If you have solid waste to dispose of, it is important that you dispose of it properly. Most cities have a landfill where you can take solid waste. If the solid waste is a bio hazardous chemical, you will have to dispose it of a little differently. Most towns will have a dump that you can dump your ow... ...read more