Sound Telecom

HELPING AGENTS THAT DON’T HELP THEMSELVES

It can be frustrating managing a call center. Sometimes it seems like you are a babysitter. But you are babysitting grown adults. So why can't they just take care of themselves? Who knows. Everyone is different. But as a prudent call center manager, you should take a special interest in your employee's well being, even when they aren't taking the time to do that for themselves.   Working as a call center agent is a stressful and demanding job. I remember when I was a rookie agent I would... READ MORE Posted September 04, 2009 at 01:06 PM

How can I have my messages delivered?

We offer a variety of Custom Message Delivery options including Fax, E-mail, Text-to-Cell or other wireless devices, Pager, FTP, Bulletin Board System, standard mail and more. Or you can call us to retrieve your messages. We use UltraComm, a software-based message management delivery system that enables our agents to effectively monitor your message delivery status to ensure that every message is delivered in a timely manner. If our system determines there is a problem on the receiving end, w... READ MORE Posted August 24, 2009 at 10:29 PM

Small Business Owners Save Money Using Answering Service Providers

We have watched for years assmall businessowners struggle to keep up with our ever changing world. One stop shops like Fred Meyers eliminate the need to have specialty shops. As a child I would often join my grandparents as they ran errands. A trip to the post office to send their mail, a stop at the grocery store to get food, a quick run into JCPenneys to pick up a new shirt and, if I was lucky, we would go to Toys R Us and pick out a toy. As a mother, I also need to run errands. However, I ... READ MORE Posted August 22, 2009 at 11:54 AM