Awhile ago, I talked to someone who told me that they had a bad experience with Carolina Car Care. He said that they put the wrong part in his car which caused a leak. We both agree that any auto repair shop that won t allow customers to watch their mechanics work on your car is a place to avoid. As for my experience, Carolina Car Care wanted to replace my car s expansion valve, evaporator, and dryer to fix an A/C leak problem in my car, I went to a specialist and got a second opinion, and he knew more about my make and model. He found that it was the pressure switch that was leaking. On 4/10/09, Carolina Car Care would have charged me about $900 more than my specialist to try to fix my A/C leak, and it would still have leaked after their misdiagnosis fix. It has now been many months since the pressure switch was replaced by my specialist, and my A/C still has no leaks in it. I suggest you get a second opinion on any expensive repairs if you do go there, but I would avoid Carolina Car Care to begin with. Also, when I drove my car to them in 4/09, my left front master switch for all four power windows was working. When I was about to leave, I discovered it wasn t working at all. In addition, I had a bad oil leak from a ruptured hose line that started in their parking lot after their mechanic got in to drive it on to the lift. I assume both were just coincidences. The owner of Carolina Car Care agreed that it was my lucky day that the leak happened while I was at his shop. (4/6/12 Update = the A/C parts they wanted to replace are still working fine!). My experience with their pricing was that while Carolina Car Care s hourly rate was below the local Toyota dealer s rate, when they added THEIR pricing for the A/C parts, the Toyota dealer s overall price to do the job was less! ...read more

They wanted to replace my car's expansion valve, evaporator, and dryer to fix an A/C leak problem in my car, I went to a specialist and got a second opinion, and he knew more about my make and model. He found that it was the pressure switch that was leaking. On 4/10/09, Carolina Car Care would have charged me about $900 more than my specialist to try to fix my A/C leak, and it would still have leaked after their misdiagnosis fix. It has now been 22 months since the pressure switch was replaced by my specialist, and my A/C still has no leaks in it. I also had a bad oil leak from a ruptured hose line that started in their parking lot after their mechanic got in to drive it on to the lift. I assume it was just a coincidence. The owner of Carolina Car Care agreed that it was my "lucky day" that the leak happened while I was at his shop. ...read more

Be leary of this place. Owner did bait & switcharoo & told me lie. Rec'd phone quote front & rear brakes of $149.95 each axle, with 50% off coupon for brand name Wagner Thermo-Quiet Ceramic fr mgr & set apptmt for next morning. Manager called back to verify vehicle make/model & aptmt time & told me he was ordering the brakes that day. When I arrived the next day, owner present and he reluctantly agreed to honor the price quote. He did not have the brakes in stock & called a parts store & ordered the front brakes; and then told me straight-out that Wagner did not make the brakes for my rear, so they would not be available at all; I'd have to pick a different brake. Not believing him, I called local parts stores and found out that Wagner DOES make the brake for my rears (Toyota). I told him that they did make the rears; & he told me that if I wanted those rear brakes, I'd have to wait another day. Ended up replacing them with NAPA Ceramic brakes because the work needed 2 be done. ...read more