Preferred
By bigpops at Citysearch June 23, 2011
hi all just want to let the whole world know this ups store is owned by Eilleen Follett and this the old lady behind the counter who acts like a counter person I worked there for many yes till my conscious couldn't let me do it anymore i love my job and i loved the people, something new everyday but here was the problem (i wasn't just a counter worker or assoc.) ok so when the owner waits on a customer that pays for packing u get and box she wants to give you she collect junk boxes and charges you for new boxes . she even pumps up the price of shipping (ups say package 5.00 and she will tell you 8.00 making 3 dollars plus there 20% markup on package ) so beware this lady is not flying straight and this is not just a store policy, its every UPS store in world yup UPS wants Them to do this aka LSV. they will grab your box that says orm-d and they tell u that they cant ship it and offer you a new box then they just marke out the hazardous markings and charge to repack the box. Ha they r a joke . now here comes the good part, certifying a box to ship is a joke . they charge you for repacking as well as the 20% up charge just to put it in the back room for the drivers pickup. They just let the driver take it. She pays her employees under $10 a hr saying that ""no one is worth more then $10 a hr"" hence me leaving. Don't get me wrong, she was even meaner then that. That's a small taste. Nothing against Ken. Shucks, I trained him. OH yeah, Dan and Gregg are like my brothers. I love them and I hired them as well .But here was the problem. Eileen, the owner, stole from me. How you might ask? Well here is how I see it. She drag me along for yrs saying when we made more money I would get a raise and that never happen. When i started there it was the crooked Mail Boxes etc... in meadow brook plaza long time ago . I was trained in everything. Never missed a class. Over my time there, which was way too long,my pay never got over a whole $9.75hr. I worked 100hrs every two weeks but my check only shows 80hrs. Lets do the math, the store opens at 9am and closes 7pm. M-F and Saturday 9am to 4pm In I opened to closed each day. thats 116hrs in a two week period. Yet I never got over time. Plus the part that was nice was a after christmas bonus? A 1 percent income which was always seem to be $975.00 weird. When i started working for her, we had 40 package a week. When I left she was up to 400 a week (pushing numbers a little here) but close. so please if you have a package to ship out and its a ARS or A UPS return package, please I beg you take it to UPS facility on Jefferson blvd or even Staples. Why give that store a dollar per package for free so she can get a change to take more of your money. hence the the taping scheme. She is charging 3 dollars for three small stripes of tape. By the way, a box called a bb130 look at price if it say 10.95 that means she bought it for $1.09 for box (10x cost)so I beg you don""t pay $45 dollars for a laptop to be packed when they say its a special box at their cost of $4.50 if and when she is not using a used box. Miss You All. ...read more
By CMWarwick at Citysearch March 15, 2011
The older bearded man working at this store is EXTREMELY rude! I was dropping off an Old Navy return with a pre-printed shipping label and he berated me because the print was small. Turned out it scanned just fine, so his rudeness was unwarranted. There's a better way to to ask a customer to do something differently the next time...it's not WHAT he said, but how he said it. This person should not be working with the public. ...read more
By TCI Incorporated - CDL Truck Rental Services December 24, 2010
Thanks for connecting to our network! I will be sure to send referrals your way! I wish you continued success in your business! If there is anything we can do to be of service to you, feel free to contact us at www.getacdlnow.com. Ray ...read more
ARE YOU LEAVING MONEY ON THE TABLE?A "guaranteed" way to cut your shipping costs. Originally published in the July 2007 issue of the Associated Mail&Parcel CentersNews & Ideasmagazine. If you ship withFedEx©or UPS©and don't hold them to their service guarantees, the answer isYES, and there is absolutely no need for it.FedEx©and UPS©absolutely positively guaranteethat your package will arrive at its destination by the time promised. They use on time service guarantees as a marketing tool to compete with each other to attract your business. If it's more that one-minute late and their fault, you are entitled to up to a100% refund of your shipping charges.On time delivery is their benchmark for service quality and they take it very seriously. If they don't measure up to the standard they set for themselves, they will give you a refund if you ask for it. The problem is that you have to know that a shipment was not delivered by the guaranteed time, and then apply for the refund all within that very brief window of opportunity. If your refund request is late by just one day, your refund is lost forever. The refund policies of each carrier are available in their service guides and on their websites. They are quite complex, but they spell out the conditions under which ground, expedited, international and freight services are guaranteed. Basically, ground shipments are guaranteed to be delivered by the end of a certain day, and expedited shipments are guaranteed to be delivered by a specific time on a specific day. If a package arrives late for reasons beyond the control of the carrier, they can and do rightfully decline to pay a shipping refund. That's fair, but a majority of the time it is their fault, and they are willing to pay. What does this mean to you? Revenue. When you purchased the shipping service from the carrier, you bought and paid for a guarantee. It's no different than the warranty on your new car. If anything goes wrong in accordance with the manufacturer's warranty, they will fix it. In the shipping industry, that fix is a service-failure refund. Service-failure refunds fall straight to your bottom line as a reduction of your shipping costs, and therefore directly increase your profit. How often are shipments late? More often than you think. In the summer of 2006, the PA Consulting Group, an international management, systems and technology consulting firm conducted a study on U.S. Domestic 10:30 am expedited service performance between DHL©, FedEx© and UPS©. The purpose of the study was to determine how often the carriers delivered on time. This study is available, at the time of this writing, on the DHL© website. In summary, by shipping approximately 14,400 packages evenly divided between carriers, in a matrix comprised of 44 of the 50 largest U.S. cities, they arrived at specific performance rates for each carrier. Between them, the average percentage of shipments delivered on time was 89.84%. Here is the link to the study: www.dhl-usa.com/proof/BenchmarkWhitePaper.pdf So, roughly 90% of shipments sent between major U.S. cities during the summer were delivered on time and roughly 10% were late. Of course, major U.S. cities have the most sophisticated and mechanized package handling systems in the world, and the summer months are typified by good weather and low volume. If those packages were sent to or from rural areas in busy shipping periods, the extra distance, weather and system volume will introduce extra chaos for the carriers to manage and inevitably the on time performance will reflect it. It's a statistical certainty. Place your bets for on time delivery: Boston to Los Angeles in the summer or Yarmouth, ME to Alpine, CA in December. Does this apply to ground shipments? Absolutely! Many shippers do not realize that ground shipments are guaranteed. Further, they will likely produce more service-failure refund revenue than expedited shipments. The aforementioned study did not examine ground shipments for on time performance, but they are late about half as much as expedited shipments, or about 5%-7% of the time. In most cases, the package arrives a day late and you would not know it unless you tracked it or your customer complained. You would then be eligible for a full refund of your shipping charges. What will your experience be? The truth is, you are unique. Your experience will vary from the results of the study, sometimes significantly. One thing is for certain, you do not consistently ship large city to large city in optimal summer conditions. A retail shipper usually has shipments that are non-repeating and widely dispersed because they ship to destinations dictated by occasional customers. Other shippers, like manufacturers often ship similar packages to the same customer locations each month and thereby have a very predictable failure rate. Your actual experience is not subject to the systemic rates until your packages are inserted into the carrier's mainstream system. A significant part of your experience is controlled by your carrier's local operation. That means your pickup driver actually has a hand in your on time performance rates! Even your local weather conditions, traffic and your local infrastructure, including the public and private transportation systems the carriers must use (ferry, aircraft, train, etc.) come into play. The only way to know for sure is to audit every shipment for a period of time and examine the actual results. How much money will you save? It's really a function of your shipping volume. The example below illustrates potential freight refund revenue using some generally accepted estimates. Again, your actual results will vary somewhat. Use the example to extrapolate to your volume and service mix in order to decide whether to begin analyzing your shipments or not. Let's say that a typical retail shipper has shipping charges of $1,000.00 per week. Lets also say that their revenue is split at 85% ground and 15% expedited. Lastly, we will conservatively say that the carriers pay refunds on just 50% of the late shipments. That's 10% late x 50% = 5% for expedited shipments and 5% late x 50% = 2.5% for ground shipments. First: $1,000.00 x 15% = $150.00 expedited shipment cost $1,000.00 x 85% = $850.00 ground shipment cost Then: $150 x 5% = $7.50 expedited shipment savings per week $850 x 2.5% = $21.25 ground shipment savings per week Total weekly savings estimate ($7.50+$21.25) = $28.75 Total annual savings estimate ($28.75 x 52) = $1,495.00 On a percentage basis, that is a ($1,495 / $52,000) = 2.875% savings. That is truly a conservative ratio in most cases. What to do next? Stop leaving money on the table! Track your packages and apply for your refunds! You will very likely knock 3% or more off of your shipping charges. That equates to about 1.5 - 2 weeks of free shipping per year. Don't have time to track all of those packages? Leave it to us! www.refundtechnology1.com 888-438-7801 info@refundtech.com ...read more
By REFUND TECHNOLOGY-Automatic Shipping Refunds March 23, 2011
Moving to a new home is often stressful and overwhelming. There are many important factors to consider and plan for, including the overall cost of moving. One way to make the process of moving a little bit more manageable and controlled is to estimate your moving costs ahead of time. This will help yo... ...read more