By Katherine Tillman at Citysearch October 13, 2010
Our experience with Jones was not very good. The company stored our household items (including very expensive antiques) for three years as lived outside the US. During that time, there were many billing problems, as the office staff had a lot of turnover and was very disorganized. When we returned from our trip and requested our stored goods to be delivered to our new house in Virginia, Mike was unable to move our items despite many promises. We ultimately found our own independent moving company. Unfortunately that moving company did not precisely check off the boxes they received from Jones. We are now missing many items, but have no recourse with either company. Jones also has had a couch of ours for three months and promises every week when I call that they will get it to us soon. They continue to "wait for another truck heading in our direction" to send it to us, rather than pay the quoted $400 shipping cost from a freight company. We have requested they send the couch despite the $400 shipping cost, especially since they have managed to lose so many of our items. However, they continue to vaguely promise they will soon. I don't know how to proceed! My inlaws had also used Jones and watched as the movers carelessly broke expensive chairs and a table before their eyes. Jones refused to compensate for the damaged items, just as they are refusing to acknowledge the loss of our goods (high end bedding, lots of kitchenware, a piece of a tv entertainment center.) We didn't even address the damage to our antiques incurred in the warehouse, after hearing of my inlaws' experience. Don't use Jones to store or move your goods! ...read more
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