By Anonymous August 21, 2014
Extortionists. I have never been so victimized by a business as the way La-z-boy is handling my transaction with them. I paid for a chair in full. I handed Kim Skiles my credit card, she received my payment, and gave me a receipt as proof of purchase stating that the transaction was complete and there was a zero balance. 2 1/2 months later, when my order comes in, they finally tell me that they've known that they made a mistake on the day I made this purchase. They didn't charge enough on my credit card. They didn't think to contact me at the time, but all I have to do to schedule delivery is pay them an additional $300!!! I am not allowed to cancel my order or they are threatening to keep a $300 deposit. So their reasoning in all of this is that I'm going to be out $300 either way. why not have a chair to show for it?! I have a receipt, a bill of sale, a proof of purchase and they will not honor the contract and deliver the chair. The manager, Mike, doesn't understand why I don't want to pay for their "honest mistake". Now its me versus La-z -boy and their lawyers. 3 complaints against them on the Better Business Bureau in the last 6 months.....Its not just me. These guys are criminals!!! Take your business elsewhere!! ...read more
By consumer21 August 19, 2013
Extremely unprofessional and unethical. Do not use him. A month and a half before our wedding he increased our prices by $2 per plate and wanted all of the money including gratuity a week before the wedding. The prices were agreed upon 11 months prior to our wedding. He increased the price knowing that it was so close to our wedding that we wouldn't be able to back out. We were able to find a new caterer and canceled our services. A deposit was given and he now refuses to refund it even though he has nothing in writing to state that it was nonrefundable. ...read more
By Anonymous October 01, 2010
Received my discount and throughly enjoy the products! ...read more
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